Sherley Flore F. Email & Phone Number

Baltimore, Maryland, United States

•Credentialed in Epic Prelude, Cadence, and Grand Central Applications•Facilitate Epic end-user training classes (virtually) by utilizing developed course materials and extensive Epic system knowledge and workflows.•Complete and submit course evaluations for Patient Access new hires. •Confirm enrollment, dis-enrollment, and assessment credit on LMS•Assist with Epic system upgrades.•Support Principal Trainers with preparation and revision of effective instructional materials, training aids, handouts, evaluation forms, and visual aids for current courses. • Assist Johns Hopkins employees and management with questions or concerns regarding the Epic system and course related information

Baltimore, Maryland, United States

• Conduct classroom and virtual training classes to adult learners utilizing developed materials• Create and award certificates for participants who successfully completes each training course• Complete and submit course evaluations for Patient Access new hires. • Participate in the preparation and revision of effective instructional materials, training aids, handouts, evaluation forms, and visual aids for current courses. • Confirm enrollment, dis-enrollment, and assessment credit on LMS• Assist call center agents and management with questions or concerns regarding medical insurance contracts and course information

Melville, New York, United States

• Lead classroom and virtual training classes in support of the new system implementation • Credentialed in Revenue Cycle Management – Resolute Hospital Billing with Single Billing Office (SBO), Patient Access (ADT), Patient movement and Cadence• Conduct end user training classes utilizing developed materials and knowledge of workflows • Participate in the preparation of effective instructional materials, training aids, handouts, evaluation forms, and visual aids for current and new courses. • Mark attendance, administer the proficiency assessment and update grades of end-users in LMS (Health stream) and complete the class • Participate in 24/7 problem management support and resolution for clinical systems • Provide elbow to elbow go live support to end users

Melville, New York

• Process Electronic (EDI) and Paper (OCR) Medical Claims to meet or exceed daily production• Deny, Adjudicate, Pend, Price, Rebuild, and Split Claims for organization• Claims consist of Coordination of Benefits (COB), Explanation of Benefits (EOB), Commercial, Medicare, and Medicaid Line of Business• Participated in multiple projects that lead to daily productions

Central Islip, New York

Experience with the developmental disabled population and completed various tasks across several departments which include administrative: filing, answering phone / confirmation calls / schedule appointments, data entry using specialized computer system such as NextGen, EPM, EHR, EDR, and working on various projects, mainly the following:Dental:• Electronic Dental Records (EDR) Implementation Training with Quality System Incorporation (QSI) o Practice Managemento Conference callso Data Entry (Patient charts into Production System)

Oakdale, Ny

Working with the geriatric population to maintain or enhance their way of life in the following ways:• Aide in client’s daily activities such as cooking, cleaning, bathing• Provide transportation to and from doctor appointments and other errands

Master Of Business Administration (Mba), Healthcare Management

Bachelor Of Science (B.S.), Health Care Administration

Activities and Societies: Vice President of Health Science Club