● Community Management: Managed and engaged online communities to enhance customer experience at Canada Post on all their social media platforms.● Issue Resolution: Provided fast responses to resolve customer issues via social media.Growth Management: Reduced issue volume and optimized growth by directing customers to self-serve resources.● Team Efficiency: Contributed to team success by alleviating pressure on customer support through effective problem-solving.● Core Support:… Show more ● Community Management: Managed and engaged online communities to enhance customer experience at Canada Post on all their social media platforms.● Issue Resolution: Provided fast responses to resolve customer issues via social media.Growth Management: Reduced issue volume and optimized growth by directing customers to self-serve resources.● Team Efficiency: Contributed to team success by alleviating pressure on customer support through effective problem-solving.● Core Support: Leveraged Hootsuite to deliver top-tier B2C social media customer service. Show less

The McGillivray Group is a group of marketing, production, and business experts who build and grow brands through three main areas: Talent Development & Marketing, Media Production Services (including TV), and Strategic Partnerships. Here's how I made an impact:● Strategic Planning: Develop and execute a social strategy with clear KPIs, resources, and budgets.● Social Media Management: Maintain and enhance overall social media presence and engagement.● Content Creation: Produce… Show more The McGillivray Group is a group of marketing, production, and business experts who build and grow brands through three main areas: Talent Development & Marketing, Media Production Services (including TV), and Strategic Partnerships. Here's how I made an impact:● Strategic Planning: Develop and execute a social strategy with clear KPIs, resources, and budgets.● Social Media Management: Maintain and enhance overall social media presence and engagement.● Content Creation: Produce original content including Instagram Stories, videos, and GIFs.● Execution: Deliver social media tasks and objectives effectively.● Reporting: Track and report on social media activities and results for reviews.● Event Coverage: Provide social media coverage for appearances and events.● Trend Analysis: Analyze and report on social media trends.● Support: Assist with digital marketing and communication efforts. Show less

At Jumptools, where we provide cutting-edge real estate marketing solutions, my role in tech support was key to enhancing customer satisfaction and streamlining operations. Here’s how I made an impact:● Customer Assistance and Problem Resolution: - Delivered prompt support for users facing technical issues with our website, CRM (Salesforce), and marketing tools. - Helped customers set up and tailor their accounts and features to their unique needs, ensuring a personalized… Show more At Jumptools, where we provide cutting-edge real estate marketing solutions, my role in tech support was key to enhancing customer satisfaction and streamlining operations. Here’s how I made an impact:● Customer Assistance and Problem Resolution: - Delivered prompt support for users facing technical issues with our website, CRM (Salesforce), and marketing tools. - Helped customers set up and tailor their accounts and features to their unique needs, ensuring a personalized experience. - Resolved system functionality problems, software bugs, user errors, and integration challenges seamlessly.● Technical Guidance and User Education: - Provided expert tips and best practices for optimizing the use of our platform’s tools, boosting their marketing effectiveness. - Developed and maintained comprehensive tutorials, FAQs, and documentation to empower users with the knowledge to maximize our products.● Feedback Collection and Implementation: - Gathered and analyzed user feedback to identify technical issues and areas for improvement. - Collaborated with the development team through JIRA to suggest and implement functional enhancements and new features based on user insights. Show less

● Air-Talent host (10 a.m. to Noon) - "What's Up Sherley" Host: Engaged late-morning audience with 1980s-2000s music, news, and traffic updates, featuring the "Verse vs. Verse" segment.● "The Chonilla Podcast" Co-host/Producer: Delivered comedic insights on life, parenting, and pop culture with segments.● "The Kakle" Co-host/Producer: Led discussions on family, culture, and health, offering engaging conversations with a co-host.

Boosted VisitMTL.com’s mission by showcasing Montreal to North American millennials with engaging content and modern social media strategies. Ensured brand consistency and used the latest trends on various platforms. Here’s how I made an impact:● Social Media Strategy: Developed and executed a strategy that boosted engagement by X% and expanded reach to North American millennials.● Brand Voice: Crafted compelling, platform-specific social media copy, ensuring brand consistency and… Show more Boosted VisitMTL.com’s mission by showcasing Montreal to North American millennials with engaging content and modern social media strategies. Ensured brand consistency and used the latest trends on various platforms. Here’s how I made an impact:● Social Media Strategy: Developed and executed a strategy that boosted engagement by X% and expanded reach to North American millennials.● Brand Voice: Crafted compelling, platform-specific social media copy, ensuring brand consistency and high-quality content.● Platform Management: Managed active presence on Instagram, YouTube, Facebook, Twitter, Snapchat, and more, fostering community interactions.● Paid Campaigns: Led paid social campaigns, optimizing targeting and budget to maximize ROI.● Performance Analysis: Monitored social media metrics, conducted A/B tests, and provided detailed reports to enhance engagement and reach. Show less

● B2B Sales and Lead Generation: Experience in business development and generating leads to drive sales growth.● Client Business Value: Focused on delivering value, ROI, and tailored customer solutions.● Customer Focus: Proactively serves and supports both internal and external customers to meet their needs.● Sales Planning: Skilled in crafting and executing sales plans for specific verticals and territories.● Negotiation Skills: Proven ability to secure commitments and maintain… Show more ● B2B Sales and Lead Generation: Experience in business development and generating leads to drive sales growth.● Client Business Value: Focused on delivering value, ROI, and tailored customer solutions.● Customer Focus: Proactively serves and supports both internal and external customers to meet their needs.● Sales Planning: Skilled in crafting and executing sales plans for specific verticals and territories.● Negotiation Skills: Proven ability to secure commitments and maintain strong relationships while upholding integrity.● Industry Knowledge: Up-to-date with solutions like SaaS, partnerships, and support organizations. Show less

Responsibilities:- Billing and Invoicing: Accurately prepare and send invoices to customers on time.- Payment Processing: Record and apply client payments, making sure every transaction is correctly documented.- Accounts Reconciliation: Keep the accounts receivable ledger up to date by reconciling payments and ensuring everything is properly posted.- Customer Communication: Professionally address customer questions about billing, payment discrepancies, and account statuses… Show more Responsibilities:- Billing and Invoicing: Accurately prepare and send invoices to customers on time.- Payment Processing: Record and apply client payments, making sure every transaction is correctly documented.- Accounts Reconciliation: Keep the accounts receivable ledger up to date by reconciling payments and ensuring everything is properly posted.- Customer Communication: Professionally address customer questions about billing, payment discrepancies, and account statuses, responding quickly and clearly.- Reporting: Help prepare financial reports like aging reports and collections summaries.Skills:- Familiarity with major ERP systems.- Strong attention to detail and a knack for working with numbers.- A positive attitude and strong work ethic in a team setting.- Great at identifying and solving problems. Show less

At Movedirect, I was responsible for bringing new moving companies onto the platform and maintaining relationships with existing partners.𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙍𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨𝙝𝙞𝙥 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩● Build and maintain strong relationships with clients● Serve as a point of contact for assigned accounts● Ensure high levels of customer satisfaction throughout the moving process𝙎𝙖𝙡𝙚𝙨 𝙖𝙣𝙙 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝘿𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩● Identify and pursue new… Show more At Movedirect, I was responsible for bringing new moving companies onto the platform and maintaining relationships with existing partners.𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙍𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨𝙝𝙞𝙥 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩● Build and maintain strong relationships with clients● Serve as a point of contact for assigned accounts● Ensure high levels of customer satisfaction throughout the moving process𝙎𝙖𝙡𝙚𝙨 𝙖𝙣𝙙 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝘿𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩● Identify and pursue new business opportunities● Meet sales targets for relocation services● Conduct presentations and demos of the company's services to potential clients𝙋𝙧𝙤𝙙𝙪𝙘𝙩 𝙆𝙣𝙤𝙬𝙡𝙚𝙙𝙜𝙚 𝙖𝙣𝙙 𝘾𝙤𝙣𝙨𝙪𝙡𝙩𝙖𝙩𝙞𝙤𝙣● Provide tailored advice on packing, handling, and moving processes● Explain pricing structures, including volume charges and approximate costs𝘿𝙤𝙘𝙪𝙢𝙚𝙣𝙩𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚● Ensure all necessary paperwork is completed accurately and on time● Stay informed about relevant regulations in the moving industry𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙙𝙪𝙘𝙖𝙩𝙞𝙤𝙣● Educate clients on the general moving process and best practices● Provide guidance on packing techniques and handling of valuable items● Offer insights to help clients prepare for their relocation Show less

● Real-Time Support: Provided support for point-of-sale software and computer networks, including System 3 and PC Anywhere, for clients like Tim Horton’s and McDonald's.● Ticket Management: Monitored ticket queues with Helpstar Software, consistently exceeding SLAs.● Remote Security Support: Delivered remote assistance for security systems using i3dvr and March Networks software.● Database Management: Efficiently managed databases and resolved troubleshooting issues.