Mark Sherlock Mbifm Email & Phone Number

London, United Kingdom

Delivery of best practice maintenance & hard facilities provision across 23 UK & Eire airport sites ensuring c120 F&B operating units complied with all statutory and occupation agreement requirements and to ensure peak operational availability of equipment and services. Developed and implemented strategic PPM activities, supplier consolidation, structured supplier performance reviews. Developed root cause analysis of asset failures and implemented improved SLAs with key suppliers at no additional cost. Delivered improved asset detailed PPM budget, reducing overall budget costs. Contract tenders & awards across multi asset disciplines, vendor appraisals, 50 outsourced service companies, continual SLA & KPI reviews. Management of in-house day-works team across the full UK estate. Led transition of external FM service provision to internal helpdesk, CMMS system development and deployment. SSP are the world's leading operator of airport restaurant, bars and QSR F&B product lines across 30 countries.

Within the Commercial Operations Delivery Team at Gatwick Airport, a large and diverse portfolio multi-services estate, delivering both hard and soft facilities to extremely demanding and operationally driven property clients in a highly customer focused environment, operating under the strictest change control regimes, health & safety, security and sustainability procedures as airport landlord. 1 million sq ft facilities portfolio with a customer base of 300 companies across 1800 acre estate, encompassing multi-tenanted Terminals, VIP lounges, multi-occupied crew/office/training buildings, Ramp Aircraft Engineering, Cargo Warehouses, Aircraft Hangars, Motor Transport, Airfield & Fire Station premises, cellular base stations & all external land areas.Facilities Property Facilities Property Facilities Property Facilities Property FacilitiesKey Account responsibilities: HM Customs, Immigration and Special Branch Police facilities; extensive partnership facilities work for British Airways, Emirates, Virgin Atlantic, American Airlines, easyJet, Qatar Airways, US Airways, Continental and a wide range of other customers and service delivery partners.

Customer development & retention .Responsible for reviews, lease renewals & contract negotiations New Lettings, Business Planning, Budgeting & Variance Reporting, Billing Disputes, Lease issues, Monthly Rating Returns, Performance reporting & database records

Gatwick Airport

Developing, testing & implementing new airport commercial workflow database for process & procedure streamlining efficiencies

Kingston Upon Thames

Collation, presentation & production of financial trends, sales data and margin reports for sales & marketing department of personal care division.

Maximisation of sales and profits through efficient use of staff, stock & selling space. Various UK locations.