Sherlyn E. Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Oud Metha, Dubai, United Arab Emirates

Key Responsibility: • In – Charged of Motor Audit and Compliance in Dubai Branch.• Conduct a daily physical file - audit check for all the policies that have been converted to ensure internal control processes and procedures and provide reports to the management on a monthly basis. Indentifying issues and risks.• Ensuring team is aware of the risk management initiatives / policies of the company• Ensuring team is aware of the legislations, regulations governing the business and specific function handled by the team e.g. KYC norms• Escalate non-compliance, incidents to their manager / risk management team ( In terms of deviations been observed whilst conducting physical audit check , surprise desk check, spot check – Policies , KYC and DMS files.• Help in raising awareness about risk management initiatives amongst new team member• Helps identify additional risks arising from the processes handled by their team, help in risk analysis and risk management measures• To provide the training on compliance issues during the review.• Maintain all the control access – User ID Control, Password, Rubber Stamps Control.• Review on Unapproved placing slip and Endorsement, Unbilled Receipts and Overdue Payments

Key Responsibility: Audit Operation Task • In – Charged of Motor Audit and Compliance in Dubai Branch.• Conduct a daily physical file - audit check for all the policies that have been converted to ensure internal control processes and procedures and provide reports to the management a monthly basis. Indentifying issues and risks.• Review on Unapproved placing slip and Endorsement, Unbilled Receipts and Overdue Payments Sales Generation • Generated new development on showroom business new deals for Mazda car exclusively.• Ensure Mercedes Benz team shall convert 85% deals into policy across all branches Dubai, Sharjah and Northern Emirates.• Ensure Mercedez Benz (Auto Privilege) team shall maintain 93% renewal business retention targeting especially the high end clientele.• Provide monthly report on both Mazda and Mercedes Benz business to the management

Key Responsibility:• Supervise team at all levels to internal and external customers• Build strong relationship with insurers/developed loyalty of clients• Ensure all premiums are collected prior to releasing of certificates• Provide clients with alternatives quotes available in the event policy cannot be renewed within the scheme criteria or if rates quoted are high / unsatisfactory• Resolve issues of customer dissatisfaction / complaints to the utmost satisfaction of customers• Supervise team that all deadlines and time limits of insurance companies are strictly adhered to• Supervise team with no back log in work.

Key Responsibility:• Ensure superior service at all levels to internal and external customers• Build strong relationship with insurers/developed loyalty of clients• Ensure all premiums are collected prior to releasing of certificates• Provide clients with alternatives quotes available in the event policy cannot be renewed within the scheme criteria or if rates quoted are high / unsatisfactory• Resolve issues of customer dissatisfaction / complaints to the utmost satisfaction of customers• Ensure all deadlines and time limits of insurance companies are strictly adhered to• Ensure no back log in work. All back logs to be completed by Thursday• Promoting all other value added services/combined products. AAA(Breakdown assistance, Gulf Warranties to customers• Ensure that all closings for extensions/endorsement are forwarded to the Insurance Co.TECHNICAL :• Develop a thorough knowledge of the Auto Privilege and Mercedes Benz used car scheme• Acquire knowledge of other motor products• Acquire knowledge of other personal lines products and non motor products• Acquire good personal knowledge of competitor’s activity and the differentiation of the competitors has achieved and keeps the supervisors informed in a timely manner.

Teamspace Management and Marketing Consultancy is a sub - agent of American Express Credit Cards that caters mainly the AB market and individuals who are eligible according to their compensation and profession. Key Responsibility: • Maintain corporate client and database and provide financial aids thru American Express Cards. The job requires sales and marketing strategy on penetrating massive number of business and organizations which can advantage of the excellent services that the cards itself provides. Desiring of the prospected clientele will be based on professional status, such as position, compensation and lifestyle as to make sure that the customer could perfectly enjoy the indulgence of the cards' services.• Arrange appointments with various corporate organizations, presenting the products values and benefits to the end - users.• Working on collective database; analyzing each prospect's profile and qualify them for the membership. Each credit card holder from different financial institutions is given the choices for transfer so to enable the upgrade their lifestyle and uplift their purchasing power.

Key Responsibility: • Performs administrative requirements pertaining to the preparation and completing necessary form, request for payment and report such as petty cash reimbursement, data transferring of timekeeping of personnel, weekly and monthly statistical reports.• Monitor and coordinate the activities of team members in order to maintain a smooth flow of operations in accordance with international standards (YUM DYNASTY GROUP)• Perform and handle store operations by providing quality customer service; promotes and maintain good public relations with customer and attends to guests' request and complaints.• Food Cost Management• production and Operation Management• Service Effectiveness• Evaluate profit and loss statement• Provides all training and orientation to team member especially the newly hire.• Handles store excellence review, generally evaluates store / restaurant performance - Quality Control, Internal Audit Operation, Training review• Account Management• Stock Inventory Management• Stock Management (Ordering, Purchasing, Receiving and Handling)• Cash Handling (In-flow and Out-Flow)• Spot Cash Count - Cashier on quarterly basis.

• Assist the restaurant manager in handling store performance in adherence to company standards.• Preparation of restaurant daily operation reports, weekly & monthly inventory• Training of team members for excellence