Sherlyn Goh
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Sherlyn Goh Email & Phone Number

Enterprise Customer Success Manager at fileAI
Location: Singapore 14 work roles 2 schools
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Current company
Role
Enterprise Customer Success Manager
Location
Singapore
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Sherlyn Goh is listed as Enterprise Customer Success Manager at fileAI, a with 57 employees, based in Singapore. AeroLeads shows a matched LinkedIn profile for Sherlyn Goh.

Sherlyn Goh previously worked as Senior Account Manager at Transmission and Client Marketing Manager at Transmission. Sherlyn Goh holds Bachelor Of Arts (Honours), Arts And Humanities (Writing), Yale-Nus from National University Of Singapore.

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fileAI

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Profile bio

About Sherlyn Goh

I partner brands to plan, optimise, and measure the impact of marketing programmes. Empowering marketeers to deliver business outcomes through data-informed activation. Track record of account growth and retention, across 7 years of integrated agency and consultancy experience in digital, media, martech. I’ve anchored regional accounts including Salesforce, DBS, Google Cloud, Meta, Intel, Mercedes-Benz, Prudential, Hilton, Levi's, and Grab.A go-getter, I thrive in strategic, innovative, and results-oriented environments, and am guided by an inquisitiveness and commitment to learn fast, work smart, and always do better. I value open communication, integrity, and empowerment, and uphold this culture within the teams I work with. Outside of work, I enjoy listening to audiobooks, working up a sweat with zumba, and volunteering at the Night Safari as a docent.I also provide digital marketing consultancy to B2C SMEs and start-ups.Always up for a good cup of tea - feel free to connect for a chat.

Listed skills include Writing, Public Speaking, Public Relations, Media Outreach, and 54 others.

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fileAI
Fileai
Enterprise Customer Success Manager
Website
Employees
57
AeroLeads page
14 roles

Sherlyn Goh work experience

A career timeline built from the work history available for this profile.

Enterprise Customer Success Manager

Client Marketing Manager

Singapore

Transmission is a full-service B2B marketing agency delivering solutions for world-class customer experiences – with an eye toward the future.Consult across demand gen, lead acquisition, media activation, and inside sales, helping clients increase marketing influenced pipeline, ROAS, ROI. Client portfolio includes Salesforce, Cloudflare, Splunk, Intel. Harness martech and marketing automation tools to derive audience intelligence, orchestrate customer journeys, and attribute performance. Work closely with senior management to drive business development and pitching.

Client Success Manager

Singapore

Drove marketing outcomes for clients across performance media, CDP, CRM, martech, analytics, and data consulting and implementation. Part of the team that won Overall Agency of the Year 2023 (Gold) at Marketing Magazine's AOTY awards.

Feb 2023 - Nov 2023

Senior Digital Account Manager

Singapore

Triple-hatted in account management, strategy, and media. Was the client lead responsible for driving marketing solutions for MNCs and mid-market enterprises, and growing a portfolio of >$1M annual revenue. Devised data-driven strategies and user journeys, conducted omni-channel audits, led day-to-day delivery of acquisition and brand campaigns, planned and executed media and marketing automation campaigns, and developed new business proposals and scope.Highlights:• Launched Teleflex’s medtech products across 10 APAC markets and 3 BUs, involving go-to-market strategy, awareness and demand-gen campaigns, interactive websites; exceeded traffic KPI by 3x with $160K media budget• Rolled out ESET’s global rebrand, managed creative assets production, executed demand-gen media buy to promote cybersecurity solution; reduced CPC by 32% and exceeded traffic KPI by 5x• Consulted on brand, marketing, creative, and customer journeys for Phillip Nova to boost investment account openings• Led 4 client servicing and marketing managers/executives across accounts; line manager of a senior executive• Grew account revenue by 7x within half a year of acquiring a Fortune 500 B2B tech client (from 90k in 2021 to 610k in 2022), and expanded scope of services from Singapore to the region and across multiple BUs• Led and won new business pitches including Mercedes-Benz AG, ENGIE, ESET, Medtronic; win rate: 71%• Designed and implemented systems to increase agency's operational efficiency and profitability, including revenue tracker and sales forecast, rate cards, briefing documents, traffic and project management softwareClients:• B2B: ENGIE, Acentrik by Mercedes-Benz AG, Teleflex, ESET, Medtronic• B2C: Phillip Nova (formerly Phillip Futures), Entrepreneur FirstAwards:• Marketing Magazine Independent Agency of the Year 2022 (Bronze)• Marketing Magazine Consultant of the Year 2021 (Bronze, Local Hero)• Marketing Magazine Full Service Agency of the Year 2021 (Bronze)

Jun 2022 - Jan 2023

Account Manager | Marketing Strategist

Singapore

Jun 2021 - May 2022

Senior Account Executive | Marketing Strategist

Singapore

Jan 2021 - Jun 2021

Senior Account Executive

Singapore

Delivered marketing and creative campaigns, physical and virtual events for B2B tech giants. Responsible for managing client relationships, marketing programmes, timelines, and budgets. Also stepped up as social listening analyst, mining insights across platforms to optimise campaign performance and keep teams up to speed on industry news. Drove internal marketing and PR within MOI’s APAC Growth team to generate leads and engage clients via social, eDMs, blogs, media relations, and awards.Highlights:• Launched GrabInsure critical illness product; exceeded MAU target by 194% and achieved 85% push notification open rate; won MARKies Awards for ‘Most Creative - Specific Audience’• Launched GrabFinance brand and SME loans product in SG, MY, TH, PH; achieved 1.5M unique reach online• Managed digital brand refresh campaign and event for Fujifilm; exceeded KPI by 35% with 86% of media budget• Managed lead-gen campaign and created social content; generated 2.6K contacts for Google Cloud at SFF as Gold Sponsor• Supported and won 7 new business pitches including Grab and Atome; win rate: 78%• Conferred New Employee of the Year Award in recognition of performanceB2B Tech Clients:• Google Cloud, Grab Financial Group, Meta for Business, ENGIE, Fujifilm (formerly Fuji Xerox), Alibaba CloudAwards:• MARKies Awards Most Creative 2020 - Specific Audience - GrabInsure (Silver)• Marketing Magazine B2B Agency of the Year 2020 (Gold + Local Hero)• Marketing Magazine B2B Agency of the Year 2019 (Gold)• Marketing Magazine Independent Agency of the Year 2019 (Gold)

May 2019 - Dec 2020

Senior Account Executive

Singapore

Built a strong foundation in communications and stakeholder management while helping tech and consumer clients gain share of voice via PR, social, and content marketing. Devised messaging strategy and developed thought leadership content backed by audience and competitor analysis. Managed influencer and press relations, counselled C-suites, and executed events.Highlights:• Launched Prudential’s insurtech programme at SFF, developed social media calendar, promotional content, and videos• Developed communications framework, built thought leadership, secured interviews for Hilton’s CXOs• Drove product communications for Pure Storage and hosted F1 Grand Prix media tour with Mercedes-AMG Petronas• Led festival communications campaign for SG Bicentennial event, as well as social enterprise FestivalForGood officiated by former President Tony Tan which drew 3,000 attendees on single day and 300 news coverage• Supported and won 6 new business pitches including SingPost and Prudential; win rate: 60%• Conferred Employee of the Month Award within first 3 months Clients:• B2B: Pure Storage, ECA International, Mobile Marketing Association• B2C: Hilton, SingPost, Prudential, National University of Singapore• G2C: National Volunteering and Philanthropy Association, Singapore Centre for Social Enterprise (raiSE)Awards:• ICCO APAC Independent Consultancy of the Year 2019 (Winner)• Campaign Southeast Asia Consultancy of the Year 2019 (Bronze)

Jul 2018 - Mar 2019

Contributing Writer / Theatre Critic

Artsequator, Popspoken

Singapore

Penned my thoughts for lifestyle and art magazines in exchange for free tickets to plays, films, and even cabaret (as well as some cash). Thought I could continue freelance writing on the side, but soon realised that holding a day job in PR often maxed out my headspace for wordsmithing. So, I pay for show tickets now. Was honored to be selected from a competitive pool of applicants to be mentored by Lyn Gardner, former theatre critic at The Guardian, as part of the National Arts Council's and ArtsEquator's Theatre Criticism Training Programme.

Aug 2017 - Mar 2018

Communications Intern

Singapore

Cut my teeth on client servicing and put my writing skills to the corporate test, under the mentorship of some of the most solid comms practitioners in the industry. Here, I grew to love agency life, hustling alongside people who inspire and challenge me every day. • Conferred Employee of the Month Award for outstanding performance, a recognition traditionally awarded to full-timers• Led communications campaign for Singapore’s inaugural social enterprise festival (FestivalForGood); managed client and media relations; generated 200+ media and influencer mentions • Created and pitched press releases, interviews, bylines; featured in The Guardian• Managed live social media on-site; prepared decks to support pitches, plans, reporting• Supported 13 accounts, focusing on martech and adtech clients including Outbrain

May 2016 - Jan 2017

Outreach Intern (Nus Museum - Baba House)

Singapore

Navigated the narrow back alleys of Neil Street to report in for work at a 130-year-old Peranakan mansion-turned-museum. Learnt loads about heritage and curation, and was inspired by the docents so much so that I'm a docent today (albeit for wildlife). Supported the museum's manager with guest relations, creative collaterals, and historical research. Also lent an extra pair of hands around the house to dust windows, assemble IKEA stools for events, and of course, fetch the daily coffee. • Managed public communications and guest relations• Wrote and designed marketing materials and publicity brochures• Supervised triweekly house tours of up to 40 visitors • Researched and contributed to the conceptualisation of a year exhibition on urban development and heritage conservation

Dec 2015 - Jan 2016

Marketing Communications Intern

Non-Profits

Singapore And San Francisco

Interned for marcomms roles at various non-profits in SG and the US. Grateful for an exposure to global opportunities that allowed me to hone my communication and writing skills early in my career. Was fuelled not so much by the modest stipend, but by a passion to help under-served communities. ‣ Supported the conceptualisation and execution of a nationwide anti-violence campaign in SG, which mobilised >1,300 individuals and community groups‣ Coordinated volunteers, organised events, and developed communications outreach materials that provided support to underprivileged women‣ Liaised with and pitched to journalists, and maintained media contact database ‣ Wrote news articles and blog posts, and managed social media channels ‣ Edited, reviewed design, and distributed anti-bullying youth magazine to schools and retailers‣ Conducted daily media monitoring and press outreach for a high-profile national human rights court case in US ‣ Conducted immigration research and developed reports to support applications of 20 asylum-seekers looking for refuge in US

Jan 2013 - Aug 2015
2 education records

Sherlyn Goh education

Bachelor Of Arts (Honours), Arts And Humanities (Writing), Yale-Nus

Had a good run conceptualising and building art across creative non-fiction, social commentary exhibitions, poetry, films, interactive web.

Gce Singapore-Cambridge 'A' Level

Activities and Societies: Science Society, English Drama Club, Girl Guides

FAQ

Frequently asked questions about Sherlyn Goh

Quick answers generated from the profile data available on this page.

What company does Sherlyn Goh work for?

Sherlyn Goh works for fileAI.

What is Sherlyn Goh's role at fileAI?

Sherlyn Goh is listed as Enterprise Customer Success Manager at fileAI.

Where is Sherlyn Goh based?

Sherlyn Goh is based in Singapore while working with fileAI.

What companies has Sherlyn Goh worked for?

Sherlyn Goh has worked for Fileai, Transmission, Merkle Singapore, Akin, and Moi Global.

How can I contact Sherlyn Goh?

You can use AeroLeads to view verified contact signals for Sherlyn Goh at fileAI, including work email, phone, and LinkedIn data when available.

What schools did Sherlyn Goh attend?

Sherlyn Goh holds Bachelor Of Arts (Honours), Arts And Humanities (Writing), Yale-Nus from National University Of Singapore.

What skills is Sherlyn Goh known for?

Sherlyn Goh is listed with skills including Writing, Public Speaking, Public Relations, Media Outreach, Editing, Corporate Communications, Content Strategy, and Project Management.

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