Sherlynn Lee Email & Phone Number

Singapore

• Responsible for setting up daily, weekly and monthly schedules notingappointments for Field Service Engineer and Service Coordinator.• Create Excel spreadsheets to produce correct calculations and developmonthly SLA reports and lists that related to terminals maintenance forvarious banks.• Create monthly billings for various banks• Provide assistance to administration and other department staff on thecorrect SOP and/or resolution to resolve issues• Provide training to Supply Chain Service Coordinator regionally (Singapore, HongKong, Malaysia and Philippines).• Project scheduling and ensure project to be completed within theTimeline provided• Provide performance reports and current project status.• Record and maintained staff records for attendance, vacation leave, sickleaves and personal days off work.• Responsible for managing 18 staff members (6 Service Coordinators and12 Field Service Engineers), adjusting staff scheduling, and allocatingresources to provide coverage and service to merchants.• Managing and allocating task for temp staff during project period- SMRT Taxi Project- Premier Taxi Project- PA Care & uPOS- DFSG• Liaising with external vendor local & regionally on project discussion

Singapore

Receive and assign work orders to vendors and provide instruction tomaintain for services required by Field Service Engineer.• Contact merchants or bank partners regarding confirmation ofdeployments and provided answers to their queries via both phone callsand email.• Resolving customer inquiries, ensured customer satisfaction and sharedcustomer communication with appropriate department personnel.• Communicate with internal and external stakeholders via phone calls andemails• Prepare packages for shipment and arranged courier delivery.• Assigning of fault calls to both internal and external vendors regionally(Hong Kong, Malaysia and Philippines).• Data entry and yearly archive (Hard copies)• Managing and preparing Delivery Order for stationary orders (thermal rollsand collaterals).

Singapore

Service customers or deal with their enquiries in a courteous, tactful andefficient manner.• Admin / data entry• Handle member enquiries for PAssion Card project including Ez-Rewardsenquiries, TapForMore points enquiries, and current PA promotion andrecruitment scheme.• Handling mails / faxes• Coordinating with working partner to identify and solve operation issue toabreast with current standard of customer practice• Meet minimum requirements for calls and emails targets

Singapore

• Ad hoc work assigned by manager.• Data entry / admin• Handling mails / faxes.• Handling cash / cheque.• Consistent in paperwork, reduction of error to put through customerrequest efficiently.

Singapore

• Typing, compiling and preparing reports, presentations andcorrespondence• Managing databases and filing systems• Implementing and maintaining procedures/administrative systems• Liaising with staff, suppliers and clients• Reminding the manager/executive of important tasks and deadlines

Singapore

• Servicing of customers needs as well as to understand thecustomer requirements thro proactively querying thecustomer.• Ad hoc work assigned by manager.• Handling Cash / Stock taking• Verifies and balances assigned cash drawer daily with minimal cashvariances. Assists in reconciling errors or discrepancies for self and otherstaffs. Maintains adequate cash and/or cash drawer limits as required bycompany policy.

Singapore

• Servicing of customers needs as well as to understand the customerrequirements thro proactively querying the customer.• Ad hoc work assigned by manager.• Consistent in paperwork, reduction of error to put through customer requestefficiently.• Stocktaking.