Sherlyn T. Email & Phone Number

Singapore

Singapore

• Leading a team of 2 in SG and a team of 7 based in KL, MY.
• Collaborating with both the Retail Operations and the Commercial Teams in pushing for better customer satisfaction levels.
• Oversee existing product listings from Shopee Supermarket and Official Stores (which consists major consumer electronic brands such as Apple, Samsung, Google and FMCG brands such as P&G, J&J and RB etc) to ensure that.
• Communicate, escalate, and liaise with different stakeholders, including customer service teams, shop operators, merchandisers, logistics companies, brands, and suppliers as well as dispute and quality check teams for.
• Provide technical support and help desk resources to maximize customer operational performance.
• To conduct trainings/refresher courses for both new and experienced customer service agents who are based in Malaysia.

• Collect cash payment, update of Payment Status of credit card, cash / cheque payment, issue receipts for cash / cheque payment.
• Study financial details in supporting documents
• Verify financial details against supporting documents
• Amend incorrect financial details and update passed status
• Verify financial grading and process GSR details for approval
• Educate applicants on achieving the desired grading

Singapore, Singapore

• Perform duties such as taking orders and following up with mode of payment.
• Deliver excellent customer service.
• Maintain a positive disposition as to provide a pleasant time for customers.
• Maintenance of the cleanliness on the shop floor.

Singapore, Singapore

• Perform opening and closing duties.
• To take orders and serve food and drinks.
• Deliver excellent customer service.
• Maintain a positive disposition as to provide a pleasant time for customers.
• Maintenance of the cleanliness on the shop floor.

Singapore, Singapore

• Liaise with clients to follow up on pending documentations for short-term business loan.
• Follow up on overdue payments.
• Call customers to fix appointments for signage of the letter of offer.
• Data entry and ensuring that it tallies with the leads provided by the marketing team.

Singapore, Singapore

• Preparation and generating of sales quotations on a daily basis based on the number of customers’ request.
• Answer phone calls and assist walk-in customers with their enquiries.
• To follow up with confirmed orders and proactively update order status to customers based on weekly backorder report provided by suppliers.
• Filing and archiving of hardcopy invoices.
• Generate invoices and follow up with payments before arranging for delivery or collection.
• Providing after-sales service which includes filing for DOA (Dead On Arrival) parts.

Singapore, Singapore

• Data entry of customers’ details.
• Managing telecommunators from ITE Collage East.
• Performing duties such as checking of DNC numbers and printing mobile numbers that are non-DNC.
• Performing other ad-hoc duties as requested by in-charge.

Singapore, Singapore

• Perform daily store sales activities including cashiering duties.
• Deliver excellent customer service.
• Assist in the visual displays and maintain the cleanliness of the store.
• Pleasant and cheerful disposition with good fashion sense.
• A team player with good communication and interpersonal skills.
• Results and service-oriented with a strong passion for retail sales.