Sherly Pr Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

As a Process leader of AXA Insurance- Commercial Lines, my role is to manage the team of 20members working on Business Process of amendments in Property/motor Policies in UK.• Pipeline management of Policy servicing process cases from our Broker/Branch UnderwritersClients based in UKManage strong relationship with Clients / Stake holders, anticipate the needs and deliveraccordingly• Lead and motivate the team to facilitate achievement of SLA• Identify facilitate and implement process improvement ideas to improve efficiency• Identify and facilitate trainings for New Hires and existing operational team members• Managed successful migration of multiple processes from UK to India• Provide regular feedback and suggestions for performance improvement• Experienced in managing service levels to multiple stakeholders, which included business criticalprocess with short TAT Quotes process• Assist the manager in generating & analyzing the data for team performance appraisals sessions• Identify facilitate & implement process improvement ideas to improve efficiency in the processadd value to the business• Generating & maintaining accurate daily, weekly, monthly MIS reports of the team & clients• Accountable for filtering all queries/returns/referrals and resolve/address before they are sent toUK• Conduct internal ISO audit across departments within the company to ensure controls are in placeto exceed quality standards• Precisely handling audit checks for the processors & quality control measure in the process• Provided quality service and ensured adherence to service quality norms to achieve totalcustomer satisfaction• Have been instrumental in migrating & stabilizing several processes successfully• Conduct regular team huddles & process related team meetings

Bengaluru, Karnataka, India

As a Subject Matter Expert of AXA Insurance- Commercial Lines, I was responsible for migrating new processes, training the new hires/existing team members, query handling, quality auditing and conducting daily team huddles/meeting.• Conduct regular team huddles & process related team meetings• Precisely handling audit checks for the processors & quality control measure in the process• Have been instrumental in migrating & stabilizing several processes successfully from UK to India which helped to ramp the team size by 300%• Involved in projects to reduce queries/returns/referrals thus by reducing work sent for underwriter referral which increased the overall team performance by 10%

Bengaluru, Karnataka, India

I was recruited for an on-site migration from UK, was part of the successful migration on multiple processes of property/motor insurance domains.• As an individual contributor responsible for processing amendments on property/motor policies• Onsite at UK - Part of Team for migration of multiple processes from UK increasing the team size by 50%

Bengaluru, Karnataka, India

I was involved in the process of transcribing voice-recorded medical reports or notes that are dictated by healthcare practitioners into text format.