Scott Herman Email & Phone Number

Detroit Metropolitan Area

Greater Detroit Area

Proactively analyzed client requirements and identified performance trends to deliver data-driven solutions, driving continuous improvement in clinical and technical help desk services for major hospital systems. Reviewed monthly reporting statistics with client leadership, uncovering insights and opportunities that increased operational effectiveness and improved service delivery, leading to enhanced customer satisfaction. Collaborated with application owners to develop streamlined processes and procedures, facilitating the support of new application implementations and maximizing first call resolutions. Served as the client's advocate, ensuring achievement of contracted monthly service level agreement performance levels.

Greater Chicago Area

Analyzed and interpreted data from primary and secondary sources to develop data-driven solutions for optimizing performance in marketing, sales, and category management for a leading CPG client. I delivered impactful presentations to client leaders, identifying strategic opportunities and providing critical recommendations for achieving business objectives. By establishing and maintaining trusting relationships with key client stakeholders, I consistently delivered action-oriented results, leading to the successful achievement of specific performance goals.

Chicago

I successfully led the implementation of creative ideas into unique digital executions, resulting in maximized engagement, brand awareness, and customer loyalty for brand and agency partners. Analyzed campaign results and user behavior data to uncover strategic insights that improved new user acquisition and increased client ROI. Proved my ability to excel in a fast-paced, dynamic agency environment, managing multiple projects and client partners simultaneously while delivering exceptional results within demanding timelines. Skilled in leveraging data-driven strategies to optimize digital campaigns and drive impactful outcomes.

Greater Chicago Area

My roles were focused on selling consumer-driven research solutions to marketing executives within the CPG category. My success at the company was built by quickly cultivating strong strategic client relationships to ultimately drive new business revenue for the company. I consistently demonstrated a strong work ethic, exceptional sales skills, and a passion for delivering outstanding results in a fast-paced, performance-driven environment.

Greater Chicago Area

Greater Chicago Area

Master’S Degree, Predictive Analytics

Bachelor’S Degree, Advertising

Activities and Societies: Sigma Nu