With over 14 years of experience in the BPO industry, I am a Team Manager at Teleperformance, where I lead the Interaction Analytics team and provide coaching and development to my direct reports. I have a strong background in training and mentoring, having served as a Product Specific Trainer and a Subject Matter Expert in previous roles. I also have excellent analytical skills and MS Excel, which I use to create dashboards and reports for clients and stakeholders. I am passionate about delivering quality service and enhancing customer satisfaction, as well as empowering and motivating my team to achieve their goals. I am always eager to learn new skills and technologies and to collaborate with diverse and talented people.