Shermi Salim Shyla Email & Phone Number

Toronto, On, Ca

Ontario, Canada

Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.Investigate complex automobile claims (i.e.: impaired, unlisted operator) and determine coverage and liability.Adjusted fire & theft claims and dealt with total loss cases.Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, third party adjusters, and auto repair facilities.Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.Negotiating and conveying claim settlements within authority limits. Communicating claim decisions. promptly and effectively, while still delivering an exceptional customer experience.Maintain an effective and current diary system and document claim file activities in accordance with established procedures.Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.Support CAT plan as necessary, including potentially assisting on claims outside of your service area.Perform other duties as assigned.

Mississauga, Ontario, Canada

Responsible for conducting an end to end claims investigation, managing key relationships to ensure world class claims service at all times.Ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; and negotiate settlements.Effectively implement the departmental procedures/practices, service deliveries, that will improve/minimize/eliminate incidents from occurring and lead to improved customer satisfaction.Conduct research to investigate claims and produce accurate and effective claim summaries and suggest effective resolution within defined parameters.Serve as the point of contact for issues and concerns, and act as the claims’ investigations subject matter expert.Liaise with internal organization departments as necessary to ensure the effective and efficient functioning of the investigation and resolution process.Ensure investigations are brought to closure rapidly and definitively.

Trivandrum, Kerala

Collected accurate information and documents , analyzed and processed claims thereby ensured a world class service to policyholdersContacted specialists from a network of approved professionals and arranged repairs on the policyholder's vehicleEnsured fair settlement of a valid claimBuilt relationships with loss adjusters and solicitors, as well as other legal/claims professionals

Trivandrum, Kerala

• Reporting the financial statements and Credit rating of Companies across the Europe• Updating the latest business information (i.e. annual accounts, annual returns, director and shareholder information) and the credit report is directly sent out to the customer• Reviewing abnormalities in the financial data entered from the previous year to the current year• Deals with any significant reduction in the capital of the company• Investigates events that have occurred after the date of a company's annual accounts as they can have an impact on the credit rating• The auditor/accountant in the UK are phoned if any accounting discrepancies are found in the accounts

Bachelor Of Arts - Ba, Economics

Business/Commerce, General