Shernane Spence Email & Phone Number

6 Knustford Blvd Kgn 5

Purpose:To drive the implementation of a comprehensive workplace wellness programme for the employees of the Jamaica Public Service Company Ltd. (JPS)• Serve as liaison with Wellness Ambassadors and the Wellness Committee • Share ideas for programmes that will add value to the overall wellness efforts.• Drive staff participation in the JPS Wellness Programme.• Serve as motivator and leader for the region’s Wellness Ambassadors• Publicize wellness activities and programs from the campus to your group.• Recruit and encourage co-workers to participate in wellness programs and activities.• Participate in wellness activities and programs.• Identify potential ideas, strategies and programs for enhancing wellness and promoting a culture of wellness at your worksite.• As desired, initiate other activities to support the goals of the JPS Wellness Programme.

6 Knutsford Blvd Kgn 5

Duties:o Receive and Document inbound calls from Customers on Banner Customer Information System (CIS)o Answer Customers queries as well as question customers to obtain full understanding of what information is being requested.o Resolve customers queries and complains, Sort, Assign and Execute Field Orderso Set up Contracts on Banner Customer Information System (CIS) for customerso Accessing and completing Contracts on time to meet Guaranteed Standardso Communicate clearly and effectively with customers and promote good listening skillso Generate Reconnection Orders, Follow-up on customers queries and complainso Receive, Record and investigate Power Theft Complaint, Balance Cheques for Lodgment Admin Duties:o Arrange essential mail in priority action for managero Compose correspondence/reports for manager’s signatureo Take initiative in manager’s absenceo Filing and Faxingo Act as recording secretary; prepare action minuteso Route calls elsewhere as neededo Internal and External purchases for officeo Prepare time sheets for employeeso Prepare time sheets for employees

23 Ruthven Road Kgn 10

◦Receives, records, and distributes work orders to service crews upon customers requests for service. ◦Prepares work order distributes to service crew◦Schedules service call dispatches service crew◦Calls or writes customer to make sure satisfactory performance of service◦Keeps record of service calls work orders

2D Valentine Drive

Duties:o Planning, organizing and managing the audits of financial and accounting records, to ensure compliance with the Company’s policies and procedures, proper record keeping, and to report any deviations from company practices.o Conducting regular reviews of all stores island-wide to ensure the adequacy of internal controls.o Conducting special investigations in cases of suspected irregularities, and collecting and preparing evidence for enquiries.o Post and balance data on a spread sheet and participate in quarterly Inventory.

Old Harbour

6 Knutsford Blvd Kgn 5

Summer Employment

Bsc. Deg. Management Studies., Marketing Major

Asc. Deg. Business Administration

Customer Service In Business

Secretarial Studies

Education record