Shernelle Singh Email & Phone Number

United States

United States

Pompano Beach, Fl

• Responsible for maintaining the overall operation of the resort: department and vendor operations, ensuring all standards are met for audit compliance, state regulations and company SOP’s while executing the strategic goals of the organization• Host Quarterly Board of Director Meetings to report updates, Annual Owner Meeting, and Annual Budget Workshop Session• Improved guest and associate satisfaction by 25% within the first year• Able to develop and sustain positive HOA relationships through communication and inclusion • Manage all financial aspects of the resort including yearly operating budgets and reserve budgets, monthly forecasting and checkbook balancing to maintain the financial responsibility of the organization• Manage F&B operations for onsite bar and Café with annual revenues of $900,000 • Collaborate with Sales & Marketing Departments to achieve VPG and Penetration goals• Proactively develop & implement capital improvement plans in conjunction with HOA and corporate partners

Orlando, Florida Area

Develop programs that ensure the success of managers in the Hospitality Operations Departments. Develop and trained programs that help advance associates in various levels of the organization including: Supervisors, Department Managers and Assistant Resort Managers Created and carried out the Department Manager Bench Program that received an ARDA award in 2015 Conducted new resort opening training's for all associatesTraveled to various sites to conduct leadership training including: Emergenetics, Emotional Intelligence, Competency Based Interviewing Skills and Presentation Skills

Pompano Beach, Fl

Manager of day to day operations of a 91 unit oceanfront resortDirectly managed F&B and Activities departments with yearly revenues of $900,000Monthly Forecasting of the individual departments to stay within the resort's budgetIn collaboration with the GM and accounting, created Yearly Budgets for the Resort Plan and prepare for quarterly and annual Board MeetingsFocused on Associate Development through empowerment, delegation and mentorshipsOrganized Quarterly and Annual Associate CelebrationsPerformance Assessments of associates from entry level to management

Pompano Beach, Fl

Day to day operations of a 90 unit resort on the Intracoastal waterway Budgets, forecasting and monthly checkbook management for all resort departmentsRecruiting, performance appraisals, coachings and trainings of 40 employees including managementCompletely renovations of units, corridors and pool deck on time and within budgetAchieved award for highest ranking resort for the company in 2012 Maintained compliance in all resort audits including Quality, Financial and Loss Prevention

Guest Services Manager

Manage At Your Service and Front Desk Departments of the Front Office.

Mba, Accounting And Business/Management

Bachelor Of Science, Business Management