Shernice Davis Email & Phone Number

Boston, Ma, Us

Greater Boston

Boston, Massachusetts, United States

• Communicated and assisted with customer needs• Offered personal style, opinion, and advice when necessary• Restocked Sunglasses when an item is sold• Ordered product instore if stock was unavailable • Kept environment clean, sanitized, and tidy

Braintree, Massachusetts, United States

Greater Boston

• Approvals - Exceed expectations to ensure applicants receive the maximum assistance available to resolve their housing crisis
• Follows through quickly and effectively, on all items needing prompt responses, for both internal inquiries and external stakeholders.
• Communicates effectively and regularly with supervisors, case managers and other coordinators.
• Assists to address civil rights issues with, legal organizations to present Metro’s stance. Meet bi-weekly to communicate new & existing policies, address concerns, answer questions and provide current status of cases.
• Search and update client’s information in CMS (case management system).
• Search client’s and owners in housing pro (HAPPY) system to review past, current & future payment information when applicable.
• Very strong commitment to outreach applicants and advocates, to overcome significant barriers.
• Assistant with training new staff
• Voluntarily create and deliver presentations to provide outreach to underserved communities.
• Rise above challenges when presented.
• Occasionally take on special projects as needed above regular job duties.
• Extremely dedicated to current role. Seeking to further career with continual improvement, knowledge and growth in job and organization.

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Created Job Descriptions for volunteers • Created DND pre-screening form & script• Created volunteer handbook, volunteer generational plan, volunteer orientation plan, interview questions, training manual, application, approval/denial letters, volunteer evaluation & separation form.• Researched software’s to keep track of volunteers• HomeBase: • Used template to write up approval & furniture letters for HomeBASE program• Answered emails, responded to providers, reviewed & updated HB packets in a timely manner.• Checked client’s & owner’s in HAPPY• Sent new w9’s to accounting to be reviewed by IRS• Submitted packets to be reviewed for final approval• Sent out appropriate contacts to get utility arrears paid for stabilization. • RAFT / DND:• Made phone calls to pre-screen clients for DND/ RAFT• Emailed applications to clients• Added & Kept tract of clients in CMS system• Communicated with owners / clients to get appropriate documents needed• Communicated with clients on the status of their case.• Kept track of approved & denied clients in excel spreadsheet• Denied Raft files in writing & Organized DND & RAFT denials in alphabetical order. Created a spread sheet to log and keep track of names. • Leased Housing:• Organized mail & stamped with the correct date. Threw away mailing letters if the application matched with the return address.• Scanned documents into a PDF file. Double checked the data to make sure there were no missing parts. Received spread sheet with list of people’s names to double check.• Recreated Folder for the 4 taps• Served as an AmeriCorps member

Greater Boston Area

General Merchandise• Organized general merchandise in the store• Assisted customers with their needs• Stocked merchandise• Sorted re-shopped merchandise in store• Unloaded & maintained inventory from backroom/truck• Kept environment clean and tidy • Pulled merchandise from Backroom• Answered phones & transfer calls to correct department • Cashier • Guest Service – Assisted with guest who returned merchandise

Greater Boston Area