·        Provide technology support via phone, email, chat, and in-person to faculty, staff, and students for KU computing systems and services (e.g., Enroll and Pay, email, classroom support, delegate support).·        Follow departmental policies and procedures to ensure account security is maintained.·        Generate and manage service tickets, including detailed notes in the ticketing system.·        Update the knowledgebase as required and provide remote assistance to users.·        Assist with special projects, administrative reports, and other duties as assigned.·        Deliver support for personal devices and ensure the best possible service.

·        ChatGPT Plugins, ChatGPT AI Research- Developed AI plugins with a team.- Learned plugin development and customization.- Researched AI and data privacy to help a team with a presentation regarding AI technology. ·        Angular & QA Application- Installed coding software and tested new apps.- Enhanced coding skills and quality assurance understanding.·        Excel & Kendo Angular Grid- Managed data and created tables.- Developed proficiency in Excel and Angular.