Sherona Drummond Email & Phone Number

Scarborough

Toronto, Canada Area

A fast food environment that caters to customers by ensuring quality products and exceptional service - Ensures customers satisfaction by assessing their needs and responding accordingly - Provides exceptional support to colleagues - Effectively operates the cash register and provides information and support as per need

Scarborough

•Assisted with workshops/outreach activities and provided information about the organization to students • Screened over 50 applications and selected highly qualified HR and Marketing employees some of which were hired from selected list •85% customer satisfaction maintained through effective communication in dealing with client’s issues•Set up and managed manual and computerised filing systems which improved the data processing time by 90% •Assisted with the documenting and updating of clients and employees information•Networked with over 100 social service agencies and was successful in receiving resources for marginalised individuals•Effectively distributed electronic mails and coordinated the flow of information that led to a drastic reduction in response and wait time by 95%

5230 Finch Avenue West, Toronto, Ontario

•Maintained employee confidentiality and company’s information by 100% •Delivered superb customer service experience when greeting and providing information to individuals •Restructured health and safety policies and office procedures which increased employees knowledge and ensured a safe environment •Recorded minutes of meetings and proofread publications for management with a rate of 90% accuracy

Jamaica

•Ensured that community based organizations adhered to constitution and provided guidance on procedures and rules that led to effective management of groups•Assisted with the onboarding and supervision of over 50 students for summer internship •Planned and implemented workshops that boosted the skill level of clients by 80% which allowed them to establish businesses •Coordinated meetings with over 5 departments that resulted in improved working conditions and office repairs •Planned local and national events and made sure logistics were error free; events were a success in terms of attendance and all set targets achieved •Conducted and organized meetings with stakeholders; businesses, political representatives and community members that saw all 12 communities benefitting in cash and kind

Jamaica

•Hired and trained reception staff and office support workers and conducted their appraisals•Heightened the skill level of reception and auxiliary workers by providing computer lessons and refresher courses; their efficiency and effectiveness was improved by 25% •Assisted employees with pension and benefit plans and was the lead person responsible for such matters •Created correspondences, scheduled appointments and prepared meeting materials for an office of 30 staff •Prepared communications for over 100 clients and updated financial data for clients •Performed minutes taking duties and relayed telephone calls and messages with an accuracy rate of 90% •Established quarterly activities and birthday celebrations that improved employee retention rate and significantly increased workplace relations by 60% within a year

Postgraduate Certificate, Marketing/Marketing Management, General, Dean'S List

This program offers a wide array of information that prepares one for the world of marketing. The information received is geared towards.

Postgraduate Certificate, Human Resources Management, Honours

The Human Resources Management program provides students with the necessary knowledge, skills and abilities that are needed to be.

Bachelor'S Degree, Social Work, Honours

Activities and Societies: • University of the West Indies HARP HIV Peer Educator Training • White Gloves Society • University of the West.