I've worn the hats of Writer, Instructional Designer, Trainer, and Knowledge Management Coordinator (to name just a few!). No matter the tools I pull from my kit, I am driven to use them for one thing—helping people navigate change. I do this by:• Looking for the story. Narrative is one of the fastest paths to learning. • Understanding that people are emotional creatures. Whether it’s a social marketing effort or an ERP implementation, I start with the “why.” • Translating technical mumbo-jumbo into something a learner can understand.• Promoting independent learning through effective technical writing, building an electronic performance support site, or providing post-training support.• Communicating change with equal parts enthusiasm and empathy.