Sherrell Thompson Email & Phone Number

Gilpin Court

Resident Services Coordinator plans and facilitates programs, workshops and activities that directly addresses the needs of public housing residents. RSCs focus on five service type components to address those needs such as employment, educational, youth enrichment, health & wellness and housing stability. In addition, RSCs coordinate with other organizations and nonprofits to provide greater access to services, and to identify resources and connect residents to services within the community.

Richmond, Virginia

I effectively work with people (staff, clients, doctors, agencies etc.) from diverse backgrounds. I remove socio-economic barriers between clients and institutions. Build and maintain positive working relationships with clients, providers, nurse case managers, agency representatives, supervisors, and office staff. Continuously expanding knowledge and understanding of community resources, services and programs provided, human relations and the procedures used in dealing with the public as part of a service or program. Volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations. Convey the purposes and services of a program to the user population and the impact that program or service would have, help patients develop health management plans and goals, follow-up with health management/care plans with both patients and providers, coach patients in effective management of their chronic health conditions and self-care, assist patient in understanding care plans and instructions. Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place, work collaboratively and effectively within a team, establish positive, supportive relationships with participants and provide feedback. Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible, assist clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services. Facilitate communication, coordinate services between providers, motivate patients to be active, and engage participants in their health.

This position is responsible for providing clerical assistance and performs a variety of operational support duties in the area of property management. Composes and types correspondence and inter-office communications involving some interpretation and application of established policies and procedures. Receives visitors and answers telephone calls; determines purpose of calls and visits, and furnishes information from knowledge of agency policies, rules and procedures. Schedules tenant eligibility appointments and interviews residents. Prepares new tenant move-in and lease reading packages. Conducts and processes annual tenant re-examinations. Accurately updates and processes rent calculations, adjustments, and interim rent changes. Enters and updates information using a computerized database. Prepares various standardized and statistical reports that involve selection and verification of data and establishment of appropriate format and maintains an accurate filing and record keeping system for the property management office. Proficiency with Microsoft Office applications (Word, Excel, Access, Project, PowerPoint and Outlook) while exhibiting excellent customer service and communication skills with internal and external customers.

Richmond, Virginia Area

Job duties of the Office Support Specialist include greeting persons entering the building, determine nature and purpose of visit, answers telephone and furnish general information to callers, take and relay message and arranges appointments, receives, open log, sort, time-stamp and distribute mail; prepares material for mailing, signs receipt of packages and special couriers, utilizes database, spreadsheet, word processing, and graphic or presentation software in daily performance of duties as required, maintains current filing system, receives, documents, and resolves complaints from customers and public, monitors lobby and reception area, schedules meetings, and keeps a current record of staff members' whereabouts and availability.

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration

Activities and Societies: Alpha Sigma Lambda Honor Society Member The Society for Collegiate Leadership and Achievement Member

Masters In Human Resources Management