Program Manager in Professional Services overseeing multiple implementation projects, support items and other departmental projects. Responsible for project resources, timelines, scope, success, customer relationships and escalations.Assigned new responsiblity to manage customer support production change requests and reduced the number of open requests by over 80% and maintained that amount for over 2 years and still ongoing.

Managed global implementations of cloud based Supply Chain Management applications with high customer satisfaction ratings.Performed multiple roles to ensure successful deployments including Functional Lead, Business Analyst, Systems Configuration Analyst, Sales Support and Customer Support. Built strong, productive and beneficial internal relationships to provide the best support to external customers. Assisted with establishing Project Management Methodology and deliverables to be utilized globally.

Hired in as new Director Position to implement more robust policy and procedures for the software development life cycle of system enhancements and new products. Created Quality Assurance team from no team to eight strong test analysts while implementing configuration management, regression testing and a production bug-fix process. Established standard project management policies and procedures. Streamlined intake process for change requests, bug fixes and new product development projects. Implemented Release Management Program.

Contracted through Unison as Director of Service Delivery at eScreen in Overland Park, Kansas. Soon after was hired as fulltime employee at eScreen.

Procurement Consultant Assisted Fortune 500 Company with gathering and defining necessary requirements and business plan for conducting source selection of a new Procurement solution.

Managed project implementations from pre-sales support and requirements to deployment and post go live support for eProcurement and Supply Chain Management applications. Responsible for client relationships and budget tracking for monthly profit analysis reports.

Oversaw all aspects of the deployment for their Medical Billing System. Implemented a Program Management Office and Software Development Lifecycle to provide governance and processes to measure ROI of maintenance requests and new projects. Defined and implemented Project Management processes and standard documentation including; project charter, functional requirements, estimates and actual time tracking, budgets, resource allocation, work plans, status reporting, phase reviews, metrics, risk and issue management.

Successfully deployed On-Demand Supplier Relationship Management applications with the highest customer satisfaction proven by receiving three Customer Hero awards. Effectively oversaw project implementations and completed monthly profit analysis and executive summary status reports for on schedule and below budget projects.Key resource for documenting processes and procedures by being the first to implement four new products.Implemented Supply Chain Management applications related to eCommerce in areas of procurement, invoicing, supplier enablement, catalog management and sourcing. Proven reduction in ROI for customers. Managed client expectations and coordinated internal projects with technical and business personnel to deliver ERP integrations, customizations and go-live support on the Business-to-Business Open Supplier Network.Maintained excellent client satisfaction and relationships by understanding the client’s requirements and utilizing strong project management skills to implement solutions with high quality in a timely manner.

Implemented a Program Management Office and Software Development Lifecycle to provide governance and processes to measure ROI of maintenance requests and new projects. Strategically managed the release of system changes and new applications to production by implementing a monthly Release Management process.Defined and implemented Project Management standards and documentation including; project charter, budgets, resource allocation, work plans, status reports, phase reviews, metrics, risk and issue management.

Managed projects for Ariba eProcurement Software through all phases of the implementation including contract development and negotiation, channel delivery, payment, suppliers and technical interfaces.Instrumental leader in the success of the eCommerce Practice. Responsible for goal attainment in areas of Practice Management, Process initiatives, Sales, Recruiting and Technical ExpertiseDeveloped and lead a well received internal training class to coach consultants in performing CCPs industry-unique Supplier Enablement processes.Originated Catalog Management Methodology adopted by alliance partner and instituted market wideReceived exceptional reviews from clients, established excellent relationships at all levels and managed strategic partnerships that resulted in new opportunities and increase revenue

Manager of Product Test, Sprint PCS Managed over 40 resources to support operational activities for new development. Assumed senior manager duties but held manager title. Earned fast-track move to management.Product Test Release Manager / Test Data Manager, Ameritech Deployed test metrics that boosted successfully tested cases from 50% to 99%. Led Program Management Office team that implemented a Change Control Process across multiple departments to manage project scope.Trained and monitored three Release Leads with accountability for 60 resources that managed a rolling three month Release schedule with monthly deployments.Implementation Analyst, Sears Canada and programming Analyst, Allstate Insurance CompanyReengineered business and procurement processes of a Major Retail Company by collaborating across functional divisions including marketing, purchasing, inventory planning, warehousing and distribution.Demonstrated strong analytical and troubleshooting skills as programmer at a major insurance company.