I am an expert strategic thinker and leader of teams, projects, and client deliverables. Having demonstrated experience partnering with executives and leadership, I successfully develop efficiencies across critical operations that result in risk reduction and cost cutting measures. My impact has been felt in various types of systems used by call centers, government agencies and 9-1-1 effectiveness. I am often asked to be a SME at national association panels and guest speaking engagements.Sample accomplishments include:➢ In politically charged environments, I am adept at building consensus among large groups of stakeholders and gaining commitment to adopt recommendations. ➢ I successfully merged operational call centers saving ~$17mm and reducing an average response time by an average of 66% from 6 minutes to 2 minutes.➢ As SME, I developed regulatory/legislative review and development authority leading to multi-state legislation introduced or passed ~$370 million to local governments.➢ I developed a regional program beginning as a consolidation study that was rolled out across North America yielding additional contracts totaling ~$13mm. I am an accomplished leader and strategist with considerable success in the development of new and encore business. By empowering teams to deliver clear-cut tasks and helping my teams maintain a rhythm that enables them to remain on-time, within budget, and engaged. As a thought leader in the emergency communications industry, my knowledge, and skills in analyzing business needs, developing technology roadmaps, and directing organizational change have impacted governments, workforce solutions and technology platforms across varied types of organizations. In addition, I am gifted at developing and maintaining long-term relationships with clients, team members, and leadership.