Sherri Dekovic Email & Phone Number

West Des Moines, Iowa, United States

Partner with Third-Party Administration providers, reinsurance administrators, and internal stakeholders to ensure the successful delivery of projects and audits. Responsibilities include managing defined scope, timelines, and budget.Key Skills:In-depth knowledge of Annuities, Pension Risk Transfer (PRT), and Life Insurance.Extensive project management.

Des Moines, Iowa

• Program CoordinatorRPA Implementation Program & Medicare Advantage Implementation Program
• Program Resource Management – Collaborate with resource manager, budget, procurement, vendors and HR to ensure steps are taken to secure resources quickly for the Program and ensuring onboarding and necessary training.
• Documentation and follow up of decisions, risks/issues and action items.
• Maintenance and organization of project SharePoint/MS Team ensuring all necessary project documentation is maintained based on project methodology and audit requirements.
• Budget – Participate in the budget process for to ensure timely completion, including planning, account reconciliation and handling of bills with internal and external vendors.
• Reporting – Prepare documents and material for internal/external communication. (Business plans, project plans, reports, graphs, Project/Status Reporting)

West Des Moines, IA

• Partner with our Third Party Administration (“TPA”) service providers and internal stakeholders to ensure delivery of superior customer service in compliance with Company’s policies, procedures, and contractual terms.
• Review, resolve and respond to escalated operational questions and issues
• Assist with testing of proposed solutions, and monitor post-implementation processing.
• Conduct research to identify root causes of service issues and errors, monitor trends, identify recurring issues, and determine appropriate corrective action to prevent future occurrences.
• Assist with and review procedural documentation
• Identify new procedures, process and system improvements

Des Moines, Iowa Area

Track activities across multiple disciplines:Hiring for all roles within direct organizationReporting on hiring for all ramping accountsDriving action that come out of team meetingsTracking growth of the reporting, PEX, analytics and automation activitiesDrive activities for the “Change the Business” aspect or BPS growthEnsuring metrics from people.

Des Moines, Iowa Area

Leading all day to day operations for inbound Annuity Contact CenterHandling all reporting for the account.Managing a 10+ person team.Hire, coach, train, counsel, and monitor the performance of call center agents in order to ensure top performance.Maintain daily, weekly and monthly service reportingProviding coaching and training to employees on telephone.

Des Moines, Iowa Area

• Subject Matter Expert for all Annuity Insurance products and financial/non-financial processing.
• Point of contact for Policy Owner Services business team and client for testing new product releases.
• Onshore and offshore coaching and quality assurance.
• Train new hire staff and offshore resources.
• Update and maintain procedures/guidelines.
• RPA Subject matter expert

Des Moines, Iowa Area

Fixed Annuity processing, for financial/non financial and annuitized contracts.

West Des Moines, IA

• Answer inbound calls and make outbound calls
• Work with borrower on repayment plans to get them back to a current status.
• Assist the borrower with loss mitigation options, how to apply, and status updates.
• Familiar with investor guidelines and available programs.
• Maintains confidentiality of customer’s non public information.
• Provide verbal responses to customer inquiries as needed.

Ames, IA

Supervise and care for residents of the residential youth house on a rotating on-duty, off-duty basis, while providing an atmosphere of mutual respect and trust. Responsible for the daily living routine and general management of the house. Care and management of children in need of supervision and delinquent youth in a residential setting; interest in –.