Sherri Egan Email & Phone Number

Greenwood, Indiana

Indianapolis, Indiana

Responsible for management of network and voice orders from creation through test and turn up. Key Roles and Responsibilities: Gather key order specifications, establish order requirements, submit orders, and determine if network and voice service orders are complete and ready to move to next stage for processing. Review all systems to ensure all elements of the order are captured accurately and consistent from database to database. Collaborate with customer, sales, network, and operations to create a workflow and timeline. Coordinate test and turn up with provisioning and customer to ensure successful implementation and deployment of complex orders of company products. May assist in troubleshooting with Provisioning Technical Expert, customer vendor, or customer. Establish and monitor milestones and manage MACD orders as needed. Use online tools to extract, analyze and customize data for stewardship reports that include provisioning, maintenance, and billing. High level of proficiency with the following AT&T systems. EFMS, GIOM, INSTAR, USRP

Indianapolis, Indiana

Responsible for placing orders for Ethernet MIS and PNT circuits as well as port only and complex orders. Request/create sold notice for non AT&T vendor orders. High level proficiency with the following AT&T systems: ECRM, ASOC, Verigate, GCSM, IGLOO and OAPI. Point person for sales on escalations.Excellent communication, organizational, and multitasking skills.Responsible for the creation of several job aids to assist new hires along with active mentoring.Handled large projects for Marriott Hotels and Delta Airlines.

Indianapolis, Indiana

Supported national business market and vendor companies by providing pricing and contracts on all internet-based services. Assisted teams in understanding and giving instructions on competitive bids. Quickly handled expedites to assist sales teams in meeting deadlines. Maintained a strong working relationship with sales teams. Recognized as the #1 volume leader, and a go-to team member.

Indianapolis, Indiana

Managed 15-17 business service representatives; responsible for coaching, development, and performance.Conducted weekly reviews with discontented customers to determine cause, resolve issues, and develop solutions; held accountable for decisions.Increased effectiveness of high potential service representatives.Discussed career development process with direct reports.Recognized employees who demonstrated a “very satisfied” customer experience.Conducted weekly huddles to keep team abreast of change and progress.Partnered with union and management in monthly scorecard calibration.Implemented performance improvement plans for representatives needing help in meeting objectives.Inspected orders monthly to ensure quality performance.Coached representatives to manage rejects.

Indianapolis, Indiana

Contributed to the development and growth of team in small business telecommunications sales. Guided, mentored, and motivated new sales personnel by utilizing knowledge of systems and processes, leadership, and organizational skills. Maintained excellent customer service.