•Over 30 years in many aspects of employee benefits (life, disability, health, dental and HSA), defined contribution and defined benefit pension plans. •Several years working for a broker/consultant in a management role for third party administrators/payor (TPA, TPP).•Life and Accident & Sickness (LLQP) licensed.•Expert customer service skills developed through my extensive insurance background.•Strong analytical and problem-solving ability combined with excellent organizational and interpersonal skills. •Well developed communication, written, and presentation skills gained by initiating client presentations, ongoing client and supplier communication, and detailed report writing. •Strong attention to detail, decision making, and time management skills.•Project management including system enhancements, process efficiency review, product development, product initiation and completion at a senior level.Specialties: •Management skills including performance/salary reviews, coaching/mentoring employees.•Expert knowledge of many group policy contracts and policy provisions pertaining to claims and administration. •Proven ability to build and maintain client and supplier relationships through client meetings and personal visits, •Good client empathy, commitment to service and focus on client retention.•Strong organizational, problem solving, and leadership skills.