Responsible for improving and advancing the customer paying experience globally.

*Responsible for the 3-year B2B vendor experience product roadmap intended to help vendors grow their Amazon Business portfolio and unlock value for business customers. I conducted ongoing Voice of the Vendor research to ideate and prioritize features. I had the privilege of partnering with best-in-class data and software engineering teams to design and launch a series of subscription-based and free analytics dashboards, nudging solutions and self-service marketing products. *Spent 4 months in the Amazon Business Pricing team, where I worked on exciting (yet confidential) initiatives.

Providing ongoing strategic and product mentorship to LyveSocial founders.

Responsible for the product development and go-to-market strategy of 9 B2B and B2C channel products integration, a $17B business with ~50,000 stakeholders. Redesigned product development methodology and resourcing framework for the Chief Product Officer, resulting in 42% speed-to-market improvement and 53% resource savings in 3 years.

Two-year executive leadership training program. Led high-profile projects across various disciplines and strategic business units.* Led a cross-functional team to develop and launch a new product set for the small commercial market in NYC. The products have since profitably expanded and gained adoption from our NYC agents.* Managed a global pricing risk management effort to advance and align pricing standards of disparate Global Specialty products. Developed a global governance framework, consistent performance metrics and tools to support data-driven (vs. solely market-driven) pricing decisions for a $5B portfolio. Project was a directive of the President of Global Specialty.* Created a new agency (B2B customer) segmentation model using predictive models and qualitative research in the California region. This new segmentation model allowed the California region Marketing team to gain better insights in supporting the success of agents representing the Safeco brand and products, ultimately driving greater loyalty in the region. The success of the model and 5-year plan to drive agency loyalty led to nationwide adoption of the framework.

Teaching assistant to Professor Kyle Mayer. Responsible for grading papers, assignments, mid-term and final examinations of ~200 full-time MBA students taking Corporate Strategy core requirement course.

Managed business strategy, process improvement and risk management projects in the banking and capital markets industry. Promoted to Senior Consultant in two years.* Co-managed process transformation for Costa Rican insurance monopoly undergoing privatization, including: $3.4 million project budget, team of 24 consultants during process analysis, future state design, and human capital assessment. Project ensured client's viability in free-entry insurance market.* Reported directly to a global bank’s Integration Management President in support of multiple acquisitions. Managed executive communication, change management strategy and process alignment.* Managed Sarbanes-Oxley and operational effectiveness projects for largest global real estate investment company across multiple subsidiaries. Participated in quarterly Audit Committee meetings; led team of 4-6 professionals; and, managed client relationship, project budget and scope.

Advisory; Risk, Internal Audit, Compliance & InvestigationsBanking & Capital Markets

Facilitated export of local products by connecting executives of small to medium-sized Bay Area companies with international trade liaisons. Expanded client base by 15 percent in 3 months through promotional programs and outreach to local prospective clients.