Sherri Ramey Email & Phone Number

• Makes telephone outreaches to patients eligible for the HFHS/HAP MTM Program to obtain patient enrollment and collect relevant medical and medication data• Makes telephone outreaches to improve patients’ knowledge of targeted drug(s)/disease(s) for drug adherence metrics associated with quality bonus payment structure• Enters pre-identified data in MTM Program documentation tools (e.g., Access, Excel, McKesson documentation tool)• Effectively manages MTM computer applications to perform member outreach for over 5000 CMS identified Part D and Medicaid members• Acts as a liaison between patient eligible or enrolled into MTM Program and assigned clinical pharmacist• Educates MTM Program members about their Health Alliance Plan pharmacy benefit and evaluating HAP prescription drug claims processor data • Prepares and distributes reports, mailings, letters, and other communications related to MTM Program • Assists with screening for potential MTM Analyst candidates through group interviewing

Rochester Hills, Mi

• Efficiently managed and worked from multiple work queues to include data entry, refills, and prior authorizations• Typed and processed prescriptions via McKesson Enterprise Rx for refills and/or prior authorizations• Rectified adjudication issues with insurance• Gathered necessary office visit notes and labs from electronic medical records software to submit with prior authorization requests• Prepared and submitted prior authorization request for specialty medications and maintained records related to those prior authorizations• Scheduled delivery of patients’ medications via FedEx or other shipping service to be delivered to their home or doctor's office• Communicated with patients to keep them informed of the prior authorization process, offered financial assistance, informed of labs or office visits needed prior to refills and to refill/schedule delivery of medications• Communicated via fax, email, messaging, and telephone with medical staff regarding patients’ prior authorizations, refills, or insurance processing issues• Followed and renewed expiring prior authorizations to create a seamless process for the patient• Answered telephones, responded to questions or requests relating to refills, prior authorizations, and insurance claims processing• Reviewed and verified customer information and insurance provider information• Established or maintained patient profiles, including lists of medications taken by individual patients

Flint, Mi

• Filled oral medications and prepacked bulk medications to prepare for delivery to patients• Accurately calculated dosages for both oral medications and intravenous preparations• Prepared intravenous solutions, admixtures and other solutions using aseptic techniques including TPN and dialysis for all age groups• Answered incoming phone calls and addressed requests and questions from healthcare staff• Measured components and compounded non-sterile medications following standard procedures• Maintained proper drug storage procedures, registries, and records for controlled drugs• Delivered medications or pharmaceutical supplies to patients, nursing stations, or surgery• Restocked intravenous supplies to be used under sterile conditions to prepare IVs for various uses• Operated Secure Vault System for dispensing of narcotics• Supplied and operated automated medication dispensing equipment• Restocked crash carts and open-heart carts for all areas of the hospital• Refilled EMS boxes and bags for emergency responders• Trained and tested new and current employee's• Restocked pharmacy shelves with current merchandise and helped monitor low stock items and expiring medications