Sherri Singleton Email & Phone Number

Nathalie, Va, Us

Brookneal, Va

• Provided high level administrative/secretarial support for President & CEO such as answering telephones, scheduling meetings, coordinating travel, assisting visitors and resolving a range of administrative problems and inquiries.• Coordinated with various staff for operational support activities of the unit; served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems• Accurately completed research, reporting and marketing support activities within scheduled deadlines.

Brookneal, Va

Brookneal, Va

Brookneal, Va

• Supervise all Customer Service Representatives, schedule work hours, resolve conflicts and determine salaries. • Supervise a unit of service associates and/or support staff• Monitor representatives phone calls and written work to ensure quality standards• Meet identified team and unit goals• Review and prepare individual and unit productivity reports on a daily, weekly and monthly basis.• Maintain up to date knowledge on Telecom related issues and knowledge of processes and procedures.• Coach and counsel of Customer Service Representatives (CSRs) on technical and procedural issues.• Responsible for all personnel matters such as hiring, arranging training, conducting performance evaluations, and approving vacation, attendance and overtime matters• Responsible for decision making on customer related matters.• Interact with other departments on a daily basis. Perform other assignments to comply with the business strategies and initiatives.

Brookneal, Va

• Provided high level administrative/secretarial support for Chief Financial Officer such as answering telephones, scheduling meetings, coordinating travel, assisting visitors and resolving a range of administrative problems and inquiries.• Coordinated with various staff for operational support activities of the unit; served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems• Accurately completed research, reporting and marketing support activities within scheduled deadlines.

Brookneal, Va

• Supervised all Customer Service Representatives, scheduled work hours, resolved conflicts and determined salaries. • Supervised a unit of service associates and/or support staff• Monitored representatives phone calls and written work to ensure quality standards• Met identified team and unit goals• Reviewed and prepared individual and unit productivity reports on a daily, weekly and monthly basis.• Maintained up to date knowledge on Telecom related issues and knowledge of processes and procedures.• Coached and counseled Customer Service Representatives (CSRs) on technical and procedural issues.• Was responsible for all personnel matters such as hiring, arranging training, conducting performance evaluations, and approving vacation, attendance and overtime matters• Responsible for decision making on customer related matters.• Interacted with other departments on a daily basis. Performed other assignments to comply with the business strategies and initiatives.