Sherri Besaw Email & Phone Number

Minneapolis, MN, US

Brooklyn Park, MN, US

Responsible for daily operations of the contact center. Ensure delivery of a high level of customer support and satisfaction by monitoring key call metrics and analyzing contact center performance in order to identify areas for business process improvement.■ Manage, coach, and motivate a team of customer support representatives to achieve performance goals.

Educating dog owners how to have strong canine leadership skills and providing instruction on positive dog training which enables handlers to teach their dog(s) good dog manners, using everyday resources that the dog values, through lecture, demonstration, and practice.

Accountable for creating and maintaining an environment with intense focus on customer satisfaction and professional customer support, balanced with consistent achievement of business objectives■ Provides leadership, coaching, training and professional development to the Customer Care Team, Financial Focus and Targets. ■ Responsible for audit compliant.

Eden Prairie, MN, US

International Customer Service and Quality TeamsRecruited internally to turnaround service quality (order accuracy and caller experience) for the North America Call Center, International Division, and North American Equipment Order Processing Department handling ~179,000 orders per year. Provided leadership to seven direct reports including a two-member.

Eden Prairie, MN, US

North American Equipment Sales, National Accounts, International Customer Service Built and managed work teams of up to 35 members processing ~23,000 orders totaling. Ensured compliance with export and Letter of Credit regulations. Provided back-up management for North American Call Center operations. Accountable for strategic planning, reporting, and.

Eden Prairie, MN, US

Accountable for performance of staff in a U.S. Call Center operation (up to 50 seats). Supervised 15 Customer Service Representatives processing ~530,000 customer calls annually. Trained and monitored employees to ensure call quality and integrity. Managed ACD reporting and statistics.■ Launched quarterly internal sales promotions. Increased After- Market.