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Specialty Skills: Integrity, Cross Functional Team Leadership & Communication, Project Planning & Coordination, Procedure Development & Process Flows, Policy and Regulation Quality Assurance and Control, Financial Reporting, Process Implementation, Field Team Training & Coaching, and adaptability. Proactive Program Manager that possesses diverse customer service skills at all levels of an organization. Proven ability to synchronize best practices to maximize expectations for all parties by collaborating with a team or independently with self-motivation and little to no supervision. l with a variety of experience in orchestrating multiple work streams and tasks in complex projects. Collaborating with clients to identify and define scope and objections by collaborating with a diverse team at all levels of an organization, despite work styles and personalities. Managed a book of 195 clients, working independently with minimal supervision. Managed accounts with services that yielded annual revenue over $2.3 million. Successfully organize information, people or things in a systematic way to meet deadlines. Prioritize and navigate processes to increase productivity and efficiencies by cultivating best practices which achieved 128% increase in sales performance. I have cultivated and fostered long-lasting customer relationships, salvaged key accounts and strengthen customer loyalty with integrity, drive, and adaptability. In today’s highly competitive and fast-paced technology, organizations need strong aggressive leadership, sharing of best practices to meet and exceed ever-changing business goals. I am a solution-oriented person who thrives in challenging environments where my performance directly impacts positive results. Additional experiences I hold, but not limited to day to day operations of sales, sales/customer service processes, program development, recruiting, and training, along with, promotional and grand opening events. I am also known for my ability to build a team environment, coaching multi-channel partnerships with the ability to design, write and effectively communicate reports, proposals, contracts and sales strategies. In addition to my experiences and personal qualities, I have a passion for people, animals, and the environment.
U.S. Department Of Homeland Security And Emergency Management
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Public Assistance Task Force LeaderU.S. Department Of Homeland Security And Emergency Management Jan 2022 - PresentRegion IvSpecialist role of Determination Memo Coordinator grew to also incorporate duties of Program Delivery Task Force Leader (PDTFL) and Deputy Public Assistance Group Supervisor (DPAGS). Provide Public Assistance (PA) to field staff and external stakeholders to ensure successful navigation through the grant process by identifying objectives and strategy to maximize reimbursement; identifying available applicant resources; and, providing technical assistance and guidance on eligibility, policy, and FEMA grants systems
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Public Assistance Program Delivery Taskforce LeaderDepartment Of Homeland Security And Emergency Management Jan 2018GeorgiaAnalyst role in the FEMA’s Region Four Recovery Division of the Public Assistance Branch for Determination Memos supporting Four Florida Disasters, who incurred damage as a direct result of Hurricanes. Provide analysis based on laws, regulations, and policies for determination memos (DM) to communicate eligibility to the Recipient (State) and Applicant.Integral role in the FEMA’s Public Assistance (PA) disaster recovery delivery model to applicants, in Florida, who incurred damage as a direct result of Hurricane Dorian. Serving as a conduit between Public Assistance Group Supervisor and the Program Delivery Managers (PDMGs), Responsible for providing top notch customer service and guidance on FEMA’s Public Assistance (PA) disaster recovery programs and reinforced the partnership between FEMA State, Local and Tribal and Government Emergency Managers, and Applicants requesting disaster recovery assistance in grant funding. Inherited and served as the primary point of contact for seven (7) Public Assistance Applicants, one (1) year into the disaster to rebuild relationships between FEMA and provided excellent customer service and programmatic guidance and support throughout the grant application process.Integral role in the FEMA’s Public Assistance disaster recovery delivery model to applicants, in Alabama, who incurred damage as a direct result of tornados and serve weather. Served as the first point of contact for Applicants building relationships to ensure successful navigation through the FEMA Public Assistance program.
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Procurement RepresentativePratt Recycling Inc Jul 2011 - May 2017Savannah, Georgia AreaCreated sustainable recycling solutions for clients that maximized waste diversion, created cost savings and a revenue stream for valuable recyclables that minimized the environmental impact of recyclables previously landfilled.• Managed 195+ clients throughout Coastal, Middle, Southwest Georgia, Florida, and Eastern South Carolina and built a favorable brand image with clients, prospects, and the public.• Participated in and coordinated site inspections for safety compliance or inspections relative to problems, functions, and operations as directed by upper-level authority. • Communicated to Equipment Team measurements and site specs of facilities to accurately customize heavy equipment to be installed• Documented and recommended programs that deviated from standards that resulted in new or expanded sales opportunities which were mutually beneficial. • SalesForce.com: tracked, maintained, and evaluated detailed records of vendor/client base. • Organized, served, and participated in Environmental Recycling & Beautification Committees, Georgia Recycling Conferences and Pratt Recycling Panels. • Managed all administrative aspects of analyzing bids, RFPs, drafting and negotiating contracts with standard or specialized addendums and all required forms for procurement of materials from new and existing vendors/clients.• Spearheaded the development of “Sales Support Portal” to aid in training and providing up to date forms, procedures, and processes.• 2014 – Selected to aid in developing, "Customer Portal" to provide vendors and customers with real-time support. -
Account ManagerAt&T Corporation Sep 2008 - Apr 2010Savannah, Georgia AreaProvided Corporate support and was the first point of contact for single-family and multi-family leasing teams communities for training, marketing strategies and customer service for AT&T products and services.• Territory Channel Manager for over 118 single-family and multi-dwelling communities representing $195, 000 per month or over 2.3 million in annual AT&T DSL revenue. • Collaborated and developed supportive marketing and motivational strategies per community to introduce and train for new products (Fast Access DSL Direct and U-verse) while promoting existing products (DSL, Voice, Yellow Pages, and Wireless.)• Created, designed, trained, and implemented AT&T Local Welcome packets for new residents, which increased take rates by 12%.• Pioneered “Adopt a Community” with local AT&T Retail Stores which developed AT&T loyalty and partnership with communities resulting in a 10% increase in customer base within 7 months.• Designed e-Newsletter, “Community Connector” distributed quarterly highlighting sales results, contests, sales tips, and AT&T promotions, which generated high internal selling motivation between community management teams.
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Network Sales SupportAt&T Mobility Dec 2005 - Sep 2008Savannah, Georgia AreaLiaison between Sales Teams and Network Engineers researching, analyzing data, and communicating recommendations.• Liaison between Network Engineering and all Sale Channels of Georgia – Market lead for advising and identifying preliminary search rings for new cell site build requests using GPS coordinate and mapping software.• Investigated and plotted customer network impairment complaints and cell site alarm variance issues on digital maps for site inspections.• Maintained comprehensive deployment schedule records of new cell site builds daily, weekly, and monthly milestones to be completed.• Researched and analyzed sales and churn trends by plotting information per cell sector using longitude and latitude coordinates to Street Atlas to support new cell site build rings and to identify impairments. • Generated and maintained a database of regional market demographics and community growth trends, which was presented to VPs and Directors to ensure build-out of network supported market research and financial projections. • Attended and documented city and county zoning meetings for new cell site builds. -
Retail Account ExecutiveAt&T Mobility Jul 1999 - Dec 2005Savannah, Georgia AreaPursued, recruited, and fostered non-AT&T Corporation (Agent) retail stores to develop a partnership with AT&T Mobility to sell products and services. The first point of contact for Agents in communication with AT&T.• Key liaison between Agents and AT&T Corporation. Partnered with Agents to develop strategic and tactical marketing plans, including promotional materials, direct mail pieces, and on-site sales events for quarterly, seasonal, and competitive promotions.• Recruited and established 40 new Agent accounts within one year (1999 – 2000), which expanded partnership relations to 70 Agents consisting of national and local Agents with a “Team Environment”• Coproduced with Agent Management in the development of incentive programs that built brand loyalty and supported Agent’s financial sales and strategic goals.• Created and administered effective training plans and coaching sessions to sales teams on the selling process, sales skills techniques, and focus on customer service, reputations, and new products.• 2001 and 2005 Cingular Wireless Coastal Georgia’s top Indirect Account Executive Sales Award Winner above 120%• 2003 Cingular Wireless Summit winner for Outstanding Sales Performance in Indirect Account Sales at 128%
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Retail Sales ManagerBellsouth Mobility Dcs Oct 1997 - Jul 1999Managed and executed store initiatives related to day-to-day operations of company-owned BellSouth Mobility DCS retail store. • Supervised a sales team of 8 to 12 sales associates. • Consistently achieved 125% sales goals, including increased new customer activations, accessory sales, and enhanced add-on services during the 24 months of management.• Strengthened a “Teamwork” environment by implementing store goals per week by rewarding sales team for meeting and exceeding store goals.• 1998 BellSouth Mobility DCS Sales Leadership Awards at 127%• 1998 BellSouth Mobility DCS Sales Fast Start Winner for Outstanding Sales at 130%
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Retail Store ManagerNine West Sep 1988 - Oct 1997Maintained responsibility for the overall daily operations of a retail store.Supervised, scheduled, hired, trained, evaluated and disciplined personnel.Ensured proper handling of daily receipts and prepared and made bank deposits.Coordinated inventory control, receiving, merchandising (plan-o-grams) and store maintenance.
Sherri Collins Skills
Sherri Collins Education Details
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Marketing -
Savannah Christian Preparatory School9 - 12
Frequently Asked Questions about Sherri Collins
What company does Sherri Collins work for?
Sherri Collins works for U.s. Department Of Homeland Security And Emergency Management
What is Sherri Collins's role at the current company?
Sherri Collins's current role is Public Assistance Task Force Leader.
What is Sherri Collins's email address?
Sherri Collins's email address is sh****@****ema.gov
What is Sherri Collins's direct phone number?
Sherri Collins's direct phone number is +191224*****
What schools did Sherri Collins attend?
Sherri Collins attended Georgia Southern University, Savannah Christian Preparatory School.
What are some of Sherri Collins's interests?
Sherri Collins has interest in Career, Christianity, Cooking, Medicine, Exercise, Electronics, Home Improvement, Reading, Crafts, Fitness.
What skills is Sherri Collins known for?
Sherri Collins has skills like Pricing, Market Research, Inventory Management, Customer Service, Retail, Training And Development, Public Relations, Market Planning, Procurement, Sales Management, Account Management, Sales.
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Sherri Collins
Certified Apple Professional | Tech Industry Leader | Cybersecurity EnthusiastAtlanta, Ga1apple.com -
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4earthlink.net, aol.com, michigan.wish.org, wish.org1 (602) 2XXXXXXX
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