● Wrote feature articles for the Employer Bulletin, RealizeRetirement Newsletter, and Realize Magazine that was distributed to an audience of 500,000+ participants, clients, and consultants.● Brainstormed story topics and angles and collaborated with the editorial director, graphics designers, senior leaders, and subject matter experts to produce high-quality multi-channel marketing campaign material. ● Crafted and tested subject lines and headlines to increase open rates in email campaigns.● Wrote engaging, educational content for national campaigns and events including Financial Literacy Month and National Retirement Security Month that boosted website traffic results.

• Wrote communications copy that raised awareness and promoted the Centers for Medicare and Medicaid (CMS) ServiceNow web portal, CMSConnect.• Managed the CMSConnect powered by ServiceNow newsletter publication from start to finish in GovDelivery (Granicus).• Researched, vetted, wrote, and published all Latest News articles and Release Notes in the CMSConnect powered by ServiceNow website portal and microsites.• Collaborated and managed the approval process with developers, stakeholders, and the client.• Tracked, created, and managed tasks in Jira; Participated in scrum calls and sprint planning meetings on an Agile team.• Led and developed email marketing campaigns including user testing/training invites and ServiceNow upgrade campaign collateral. • Translated highly technical information into easy-to-understand, non-technical marketing website content geared to 50,000 visitors and 6,500+ employees and contractors. • Provided daily management of the banner campaign calendar and created banner messages.• Collaborated with the graphics designer to incorporate 508 compliant images in the banners that I presented to the client for approval in the banner carousel each week.• Received a You Matter Copper Award and Bronze Award for the marketing campaign collateral I developed for the launch of a new employee offboarding tool. This included email announcements, banners, and articles targeted to the entire CMS staff and leadership team.

I had to homeschool my kids during the pandemic shutdown as I searched for a new opportunity.

● Developed a national marketing and communications campaign for transitioning service women.● Created a media toolkit (flyers, posters, and digital banners) that reached numerous social media pages, newsletters, websites, and magazines for military service women. ● Pitched stories to media outlets and government officials and landed the company’s first radio interview.● Wrote blog posts and news articles for VAntage Point, RallyPoint, and Military OneSource. ● Created social media campaign content for the VA’s Twitter and Facebook pages that converted to leads. ● Wrote a newsletter article and a video script for a campaign with Senator Manchin’s office. ● Coordinated outreach and editorial schedules for all publications without missing a deadline.● Tracked and analyzed marketing campaign activity in weekly reports.

• Led communications projects on the TSA technology infrastructure modernization program (TIM).• Managed all TIM program documents on the TIM SharePoint (iShare) website, to include uploading documents, filing, organizing, archiving folders, and creating guidance for users.• Scheduled and coordinated agile sprint planning and stakeholder meetings. • Managed email communications from the TIM Communications Outlook mailbox. • Developed, edited, and proofread quality, professional communications artifacts including program briefing decks, meeting minutes, training materials, business memoranda, and standard operating procedures.• Maintained an active Public Trust Security Clearance.

• Served as the lead writer for the Integrated Award Environment (IAE) division at GSA. • Collaborated with internal clients to develop and execute communications plans and campaign strategies for multiple audiences and channels. • Wrote, edited, managed, and published blog posts in GovDelivery that reached more than 23,000 IAE Interact Community subscribers.• Published the quarterly IAE Digest e-Newsletters online and distributed to 20,000+ email subscribers.• Wrote and published web copy in Drupal and Sitecore including bios, fact sheets, press kits, and news stories.• Created video scripts for YouTube during storyboarding sessions with graphics designer.• Mentored and coached team members; oversaw the production of public-facing documents. • Interviewed leadership team and developed congressional speeches and talking points.• Participated in sprint planning sessions and completed assigned Jira stories for client deliverables.• Managed and updated the IAE Editorial Style Guide to ensure standardization across the program.• Monitored the program's email correspondence mailbox and responded to inquiries.• Obtained a Public Trust Security Clearance.

• Managed the RFP process, acting as the single point-of-contact and lead writer for all assigned proposals. • Completed 70 RFPs in 2015 and achieved a win ratio in the top 50% of my team in 2014.• Contributed to internal communications by drafting RFP Team updates for the Sales eNewsletter.• Built a content database with 300+ Q&A pairs; managed the content life cycle with quarterly reviews/updates.• Developed and implemented a new workflow process for the global RFP Team and style guide.• Received a bonus in April 2016 for Outstanding Achievement.