Sherrie Senitza Email & Phone Number

Cape Coral, Fl, Us

Cape Coral, Florida, United States

Efficiently managing a multi-entity, multi-state payroll process, ensuring compliance with I-9, ACA and EOC regulations. Proficient in Paychex systems and adept at coordinating onboarding and offboarding in a high growth environment. Skilled in data analysis, benefits administration, timecard auditing, and 401(k) enrollment.

Built strong customer loyalty by de-escalating high-stress situations and handling high call volumes with precision. Managed constantly evolving issues with technology and quickly identified opportunities to maximize customer satisfaction. Recognized for multi-tasking effectively to fulfill complex orders and prioritized issues, providing consistent high-quality service to customers and team members.

Managed billing, payment processing, and collections while overseeing general ledger and payroll functions. Collaborated with the board of directors to align organizational strategies and ensure adherence to regulatory standards.

Delivered reliable and engaging instruction for K-12 classrooms, specializing in AP Math and English. Frequently requested by administrators and teachers to manage challenging classroom settings due to reputation for dependability and adaptability.

Successfully collected past-due balances on high-risk accounts, including those at risk of bankruptcy. Conducted training sessions using live calls to demonstrate professionalism, effective techniques, and appropriate tone. Actively participated in various action committees and managed the manager call queue.

Provided tax and bookkeeping services for small businesses and individuals. Successfully built a client base through word-of-mouth marketing and referrals.

Executed essential teller duties and delivered customer service both in-person and over the phone. Additionally, provided managerial support and facilitated training for new employees.

Handled essential teller responsibilities, conducted telephone sales, provided managerial support, and engaged in various public relations activities.

Executed comprehensive bookkeeping functions for multiple small to mid-sized businesses. Provided support in the preparation of personal and corporate tax returns, developed job costing systems, and contributed to auditing, advertising, and public relations efforts.