Sherrie Venzer-Quiterio, Rn, Cos-C Email and Phone Number

Key member of the senior leadership team accountable for management and oversight of the professional and paraprofessional team for non-skilled home care services. Responsibilities encompass oversight of clinical care operations, scheduling, quality assurance, staff development/training, process flows, compliance, auditing, budgets, customer satisfaction, policies/procedures, best practices, and continuous process improvement initiatives. Manage an internal staff of 12 and ~500 CNAs/Home Health Aides caring for 450+ clients. Report directly to the CEO.Key Senior Leadership Initiatives▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔Coordinate initiatives that effectively support the immediate and long-range objectives of the company and enhance profitability. ✔Communicate best practices among on-site and external personnel to align efforts and goals.✔Maintain oversight of the eligibility of clients referred to home care services, plan for the services to be provided to clients, and supervise their total home health care.✔Ensure the motivation and retention of qualified staff and assure the quality of services delivered. ✔Assist with the accreditation process.✔Act as resource professional for Agency affiliates.✔Negotiated contracts to increase company census.✔Ensure the effective scheduling of caregivers and management of the staffing unit. ✔Provide guidance and oversight of Infection Control and COVID-19 protocols and procedures.✔Manage the process and actively participate in quarterly and random chart reviews to ensure compliance with ACHA, as well as other regulatory requirements. * continued below *

* continued from above *Select Accomplishments▬▬▬▬▬▬▬▬▬✔Met operational goals and provided exceptional care to patients, FY2019 and FY2020 (despite COVID-19 challenges).✔Part of the team to contribute to the agency being the recipient of Provider of Choice Awards, 2018, 2019, and 2020. ✔Developed, reviewed/revised and assisted senior management team in development of policies and procedures to ensure compliance with State and Accrediting body. ✔Designed work flow for Intake Department to facilitate a seamless transition of prospects to clients.✔Created and direct the Agency’s performance improvement program (QAPI). ✔Integral role in landing the Seminole Tribe of Florida account.✔Assist in policy review and revisions as requested to establish and support the highest possible quality of client care, cost controls, quality assurance, and staff performance.

Opened an office in Broward County providing in-home skilled nursing care to patients. Hold overall regulatory responsibility for all aspects of agency management and oversight of all day-to-day operations including clinical operations, administration, staff recruitment/development, reimbursement, quality assurance, HR functions, budget, and fiscal results. Key Senior Leadership Initiatives▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔Established, reviewed, and revised policies and procedures to ensure compliance with State, Federal and Accrediting body statutes, rules and requirements.✔Conduct ongoing review of agency challenges and employee concerns with development and recommendations along with corrective actions to resolve issues.✔Effectively network with industry professionals to foster partnerships and increase agency referrals.✔As part of Senior Management Team, set Agency goals and develop Agency budget.Select Accomplishments▬▬▬▬▬▬▬▬▬▬✔Designed and implemented processes that dramatically improved agency work flow.✔Successfully negotiate contracts to increase agency census/revenue.✔Created/maintained the Agency’s State Emergency Plan.✔Led the organization through a successful Medicaid survey, as well as successfully guided agency through multiple CHAP accreditation surveys.✔Implemented standards and methods for measurement of effectiveness of Agency activities (QAPI).✔Renegotiated the contract with a referral source representing an average of 5 referrals per day and approximately $500K+ in additional annual revenue for the organization.

Founded, developed and provided ongoing leadership for a Medicare Certified Home Health Agency servicing Dade County. Responsibilities encompassed clinical operations, administration, staff recruitment/development, reimbursement, quality assurance, human resource functions, budget, and fiscal results. ✔Championed the set up and opening of the agency and grew to a high census of over 100 patients. ✔Designed, developed and implemented all standard operating procedures.✔Oversaw all regulatory compliance functions in the start-up and ongoing phases including licensing and credentialing.✔Implemented performance improvement plans consistent with operational initiatives and quality patient care.✔Developed and implemented improvements to reporting procedures.