Sherri Cassidy Email & Phone Number

Houston, Tx

Houston, Texas, United States

I had the pleasure to work with a dynamic L&D team with a great manager. Our team participated in delivering New hire orientation, all levels of skills development for all employees. Using Articulate Rise I designed training and managed L&D projects.

Houston, Texas, United States

Houston, Tx

Designing and delivering training that supported sales enablement was fast-paced and always changing. Sunnova is growing at a phenomenal rate and it was interesting to be a part of that rapid change!

Houston, Texas, United States

Training designer & facilitator, who confers & collaborates with business units & SME's while working on training curriculum designed to meet our learner's needs.

Houston, Texas, United States

Just completed a contract with Weatherford Int'l, creating training for a new payroll and time-keeping system for US and middle-east employees.

Memorial City, Houston Tx

Working with our newly hired employees on their first day, and leading learning seminars for our management and medical personnel provided the opportunity to interact with a variety of professionals at all levels of our organization. My Organizational Development & Learning role allowed expansion of my training experience and provided a new perspective on corporate learning in both the hospital and medical business environments. It was exciting to be a member of this team of stellar… Show more Working with our newly hired employees on their first day, and leading learning seminars for our management and medical personnel provided the opportunity to interact with a variety of professionals at all levels of our organization. My Organizational Development & Learning role allowed expansion of my training experience and provided a new perspective on corporate learning in both the hospital and medical business environments. It was exciting to be a member of this team of stellar individuals within HR at Memorial Hermann! Show less

Houston, Tx

I supported all sales channels at Direct Energy with training design and implementation during my 11 years with the company. After creating and designing the Texas Tele-sales training program, to open and start-up call centers in Phoenix and Costa Rica, I then managed my peers as a team lead and project manager for the redevelopment of our Customer Care tele-sales training. I was able to create & manage projects that impacted all of our sales channels, customer care and back office operations… Show more I supported all sales channels at Direct Energy with training design and implementation during my 11 years with the company. After creating and designing the Texas Tele-sales training program, to open and start-up call centers in Phoenix and Costa Rica, I then managed my peers as a team lead and project manager for the redevelopment of our Customer Care tele-sales training. I was able to create & manage projects that impacted all of our sales channels, customer care and back office operations functions. I was the primary designer, facilitator and project manager for Door-to-Door, our retail stores, selling partners, and Alberta Tele-sales. As a tenured specialist, I was involved in many key projects, product launches and promotions. Mitigating & handling complaints, New Employee Orientation, Compliance Review & Attestation were some of my projects. Enhancing my project's design with Gamification or Articulate or Captivate skills was possible utilizing my certifications in Gamification and Adobe Captivate. Applying my sales background & adult learning principals, I worked on multiple New Hire training programs for Sales, Home Services, & Customer Support. I was responsible for process creation, process documentation, and process maintenance for our team utilizing our share-point site.Prior to moving into Learning & Development, I worked with many of our executive vice presidents - the CIO, CMO, Head of Legal & Regulatory & Head of Gas & Trading. I planed & attended many of our major corporate recognition events such s President's Club, The Platinum Awards & our Annual Sales Kick-off event. Show less

New sales acquisitions, new employee training in the field.