Sherri Gladu Email and Phone Number
Sherri Gladu work email
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Sherri Gladu personal email
I am a highly enthusiastic customer service professional with years of experience working globally with difficult clients. I am customer-focused and have a solid understanding of business development, human resources, and the hospitality/gaming industry. My ability to establish rapport with clients and coworkers has been proven again and again. I have worked tradeshows, been featured on TV, and have worked events placing me often in the public eye. I am currently seeking a position where I can dedicate my social and service skills to improve customer satisfaction and contribute to a company’s overall success.PROFESSIONAL ACHIEVEMENTS• Managed the development and implementation of master suspect database with biometric technology in security/surveillance rooms across Las Vegas (as seen on the Discovery Channel). Recognized by the Discovery Channel as a leader in Facial Recognition Technology and Business Intelligence.• After Hurricane Katrina, was called upon as a client relationship and subject matter expert to assist emergency agencies with reuniting families and detecting possible fraud. Primarily responsible for gathering data from over 100 disparate sources, standardizing that data, and comparing for possible relations.• In the months following 9/11, worked closely with local companies and federal agencies on a large public service project to identify possible threats.
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Project AdministratorEngineering Partners Jan 2020 - PresentLas Vegas, Nevada -
ConsultantSelf Mar 2019 - Jan 2020Henderson, Nv, United States -
Operations SpecialistQuest Software Inc. Jun 2018 - Mar 2019Las Vegas, Nevada
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Leadership ApprenticeQuest Software Inc. Mar 2016 - Jun 2018Las Vegas, Nevada AreaCall center employee. Taking calls for roadside assistance.Currently tasked with developing Sharepoint site, including documentation, alerts, and workflows. Absolutely loving it. Hope this project evolves into something permanent.
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AdventurerCurrently Seeking A New Adventure Mar 2015 - Mar 2016
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Project Manager, Usa Platform Development, D&D GamesAristocrat Dec 2009 - Sep 2012Las Vegas, Nevada AreaResponsible for working with studio management for development of slot gaming solutions. Work with teams of artist, developers, and analyst to build popular games for slot machines. Using Agile methodology, work with systems developers to build operating systems for gaming solutions. Also assisted with tracking and troubleshooting development issues. -
Elearning Program ManagerIbm Sep 2007 - Mar 2009Provided key solution leadership to more than 60+ education leaders worldwide. Responsible for global implementation of online education delivery. Worked with worldwide teams of developers and instructors to successfully deliver online education. Documented processes and best practices. Become the subject matter expert for delivery of online education for IBM Software Group. Set standards for delivery across multiple software brands, not just Information Management. -
Business OperationsIbm Jan 2006 - Sep 2007Responsible for engagement staffing, resource management, and contract administration. Provided subject matter expertise to 15+ team members on contract approval processes, tools and requirements. Provide expertise and support to education and enablement team, including creating and reviewing courseware. Headed up BI solutions as needed to support senior management and compliance needs. This included being called upon as a subject matter expert on analytics to assist emergency agencies with reuniting families and detecting possible fraud. Gathered data from 100+ disparate sources. Architected reports to best communicate findings across different agencies. Provided additional support to executive project management and senior management as needed.
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Senior It SpecialistIbm Jan 2005 - Jan 2006Managed special projects, public service projects, and troubled projects. Performed research, feasibility studies, and testing of new technology innovations and presented findings to management. Headed up the establishment of help desk and other support services. Provided subject matter expertise to 60+ team members on legacy systems, client history, and cultural processes. Successfully migrated clients off dependence for support on legacy systems by developing custom tools, training, and documentation.
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Senior Project ManagerSrd Nov 1997 - Jan 2005Managed the implementation and audit of a $10M enterprise data warehouse for a large hospitality group. A warehouse to be used for marketing and finance for advanced analytics. Assisted with designing processes and finding solutions that best fit their business needs.Headed up a team of engineers and architects in the design and implementation of a $3M applicant tracking system for a large hospitality group. This included electronic applicant entry, automated scheduling, and paperless system interfaces. Also implemented business intelligence solution to assist with the background clearance process using advanced analytics.Managed the development and distribution of a multi-million dollar security and surveillance solution to most of the casino gaming industry. A solution which included a large online database of possible suspects and their attributes with facial recognition. Technology which was featured on the Discovery Channel. Coordinated regular updates of a master suspect database and architected new features. Accessed high security areas to provide support and assistance as needed.Headed up the implementation and maintenance of customer transaction processing solution that included automated processing of room charges across 100+ locations, including leased outlets. Using an XML based messaging solution to standardize data from 15+ disparate providers. Managed a similar solution to process $3M credit card transactions per day. Required awareness of compliance.Served as project manager and principal liaison to multiple federal agencies during a time of crisis. Provided BI services to assist in tracking possible threats. -
Director Of SystemsFortuna Alliance May 1997 - Nov 1997Managed international group of database architects and web designers. Primarily responsible for data center to support online marketing and gaming systems. Headquartered in St. John, Antigua. Headed up relations with local government for services and utilities. Coordinated and managed member conventions in Aruba, Australia, Curacao, Suriname, and New Zealand. Architected and developed solutions in MS SQL and in Top Speed/Clarion for backend systems.
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Network Specialist/Pc Developer/Optical Systems SpecialistCircus Circus Enterprises Jan 1994 - May 1997Managed the deployment optical systems to reduce paper storage. Developed database applications to streamline business processes. Work with business users to determine inefficiencies in existing database and reporting structures and develop and implement solutions. Planned and coordinated the consolidation of multiple complex data sources. Provided IT support to customers as needed. Provided assistance to senior management.
Sherri Gladu Skills
Sherri Gladu Education Details
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Project Management InstituteProject Management -
Information Technology -
Waterson CollegeSystems Analysis And Design
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Nursing
Frequently Asked Questions about Sherri Gladu
What company does Sherri Gladu work for?
Sherri Gladu works for Engineering Partners
What is Sherri Gladu's role at the current company?
Sherri Gladu's current role is Project Administrator at Engineering Partners.
What is Sherri Gladu's email address?
Sherri Gladu's email address is sh****@****are.com
What schools did Sherri Gladu attend?
Sherri Gladu attended Project Management Institute, Bakersfield College, Waterson College, Bakersfield College.
What are some of Sherri Gladu's interests?
Sherri Gladu has interest in Sky Diving, Roller Derby, Scuba Diving, Motorcycles, New Technologies And Ideas, Dogs, Project/program Management, Marathons.
What skills is Sherri Gladu known for?
Sherri Gladu has skills like Integration, Business Intelligence, Management, Software Development, Databases, Crm, Project Management, Vendor Management, Pmp, Sdlc, Leadership, Program Management.
Who are Sherri Gladu's colleagues?
Sherri Gladu's colleagues are Charmaine Hingpit, Leah Carvalho, Megane Simard Lebel, Chloe Frizelle, Keith Kanetani, Ryan Royce, Svetlana Tam.
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