Sherri Williams Email & Phone Number

Irving, Tx

Monitor collection calls between Collections Representatives and Green Tree customers and provide feedback and quality scores to front-line supervisors to improve effectiveness of collections efforts. Perform scheduled call monitors, reviews and calibration for compliance with Green Tree policy, procedures and adherence to the Fair Debt Collections Practices Act and Company Code of Conduct Policy. Compile results from various activities and assist in creating reports to outline suggestion resolution, procedural change, performance and process improvement. Act as liason between Quality Department and assigned Operations team. Conduct research and prepare reports on identified quality issues or concerns. Review current and new procedure, policies and performance standards for validations and updates.

Ft. Worth

Aggressively pure delinquent customers while negotiating payment arrangements to avoid mortgage delinquency, foreclosures and repossessions. Ensure to follow Fair Debt Collections Practices Act (FDCPA). Work in accordance with consumer privacy laws and company procedures. Contact debtors regarding status of account and fees past due. Determine debtor’s financial ability to offer alternative payment programs and methods. Perform skip tracking to locate debtors with incorrect contact information. Document and maintain all incoming and outgoing collection efforts in accordance with the established standards. (e.g. Updated phone numbers, Letters, Mailing addresses, etc.) Gather and audit documents for loss mitigation options.Prepare and send certified foreclosure and legal notices to appropriate parties. Review, approve and post any collections payments submitted by check, Western Union and check by phone. Submit reports to all private investors/insurers on loan status updates. Schedule property inspection and determine property conditions. Address inquiries and issues of debtors in a timely and professional manner. Provide excellent and outstanding services to debtors. Monitor and manage mortgage delinquency reporting activities. Perform general clerical duties as needed. Cross-train staff on collection process and procedures.

Ft. Worth, Tx

Negotiate payment arrangements with customers to avoid mortgage delinquency, foreclosures and repossessions. Ensure to follow Fair Debt Collections Practices Act (FDCPA) Work in accordance with consumer privacy laws and company procedures. Contact debtors regarding status of account and fees past due. Determine debtor's financial ability to offer alternative payment programs and methods. Document and maintain all incoming and outgoing collection efforts in accordance with the established standards. Address inquiries and issues of debtors in timely and professional manner. Provide excellent and outstanding customer service to debtors. Perform general clerical duties as needed. Cross-train staff on collection process and procedures.

Provided direct patient care, both medical and non-medical. Work duties included but not limited to: taking vital signs, helping with some medical procedures, assisting patients entering or leaving their beds, assisting patients walking, tidying patient's rooms, making of beds, delivering messages promptly, monitoring patients and reporting changes, collecting specimen samples for testing, providing patient hygiene, feeding patients, monitoring food and liquid input/output, and making sure paper work on patients is accurate and up to

Supervising children ages 5-12, tutoring, arranging and organizing snack, field trips, and general child care. Overall childcare in an unsupervised setting. Also overall supervision of staff members

Primary in store stocking of merchandise, zoning, and light cleaning.

Assisting guest with purchases, stocking items, cleaning, ringing up guest items, greeting, in an unsupervised environment

Comprehensive day to day care of newborn infant, in her parent's home, which included both supervised and unsupervised responsibilities

Primary departmental responsibility bedding department. Also cashier, greeter, inventory and stocking duties, customer service

Supervise children ages 2-12Attend field tripsEstablish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsiblePrepare materials and classrooms for class activitiesAdapt teaching methods to meet students' varying needs and interests

Provided customer service and handled financial transactions.

Assisting guest with purchases, stocking items, cleaning, ringing up guest items, greeting, and anything else that I was told to do