Sherri Pearson Email & Phone Number

Sandy, Utah, United States

Richardson, Texas, United States

• The primary point of customer contact for assigned accounts. Accountable for successful implementation and use of integrated management software products. Build strong relationships with key decsion-makers.
• Responsible for hosting quarterly business reviews, training, managing client relationships, understanding client goals, upselling, assisting with issue escalation as well as ensuring client revenue retention and.
• Document workflow in Salesforce to ensure alignment with client needs and goals.
• Work closely with RealPage departments to coordinate client needs, resolve issues and ensure client satisfaction.

Augusta, Georgia, United States

• Key contact for assigned accounts. Coordinated setup, implementation, and rollout of a training program based on client customized training needs.
• Hosted client meetings to train, provide product updates, and monitor client usage by analyzing the training performance of the client's team.
• Managed account information in Salesforce as it related to ongoing client relations and communication to make sure all timelines were met.

Scottsdale, Arizona, United States

• Promoted utilization by hosting regularly scheduled account reviews for assigned accounts.
• Presented business recommendations with the goal of helping clients increase traffic, increase conversion and closing ratios.
• Managed escalated support cases, implementation process, and cancellation recovery.
• Partnered with Outside Sales Advisor by finding new leads and scheduling meetings.
• Informed clients of any product enhancements and close qualified opportunities for existing clients.
• Entered all activity in Salesforce to stay on top of client needs and follow up task.

Richardson, Texas, United States

• Served as key contact for clients on the Dos RentRoll 2000 program and created orders for add-on properties and annual renewals.
• Promoted sales by educating our clients on new technology associated with RealPage web-based applications.
• Maintained Regional and National accounts. Provided excellent customer service by escalating support cases, implementation, training, and cancellation recovery.

Dallas, Texas, United States

• Responsible to train and motivate new employees. Required some travel based on new hire location.
• Leased apartments and delegated work to Leasing Consultants, coordinated their schedules, assigned and proofed all paperwork.
• Informed office on new leasing policies, promotions, and procedures.
• Tracked and analyzed competitor information to update market surveys.
• Prepared weekly and monthly marketing reports.
• In the absence of the Business Manager, took on responsibilities of collecting rent, late notices, assign turns to contractors, paying bills and handling resident complaints.