Sherri Randall Email & Phone Number

Greenville, Nc, Us

Bethpage, Us

Responsible for evaluating the customers’ networking requirements for data, video and voice and engineering a strategic network solution that cost effectively meets their needs today and in the future. I will work closely with business customers at their business location. • Provides quality internal and external customer service surrounding the Company values • Communicate with customers directly and through Account Executives to understand prospective network situations, perform needs analysis, and produce strategic, cost effective network bids and solutions• Create and present proposals that successfully meet our customers’ communications requirements• Engineer and design strategic voice, video, or data service to produce a robust, cost-effective strategic networking solution for Commercial customers• Effectively communicate the value of Suddenlink products and services to minimize or alleviate perceived risks and roadblocks to the buying decision• Seek opportunities for additional revenue• Ongoing resource to current clients for information, service support or other engineering needs• Collaborate with other providers of equipment or services, including system engineering teams within Suddenlink Communications to develop winning solutions for customer’s data, voice, or video network requirements• Maintain current knowledge of industry and emerging technology trends and assist in the training of account executives on technical issues

Queens, New York, Us

Queens, New York, Us

St. Louis, Mo, Us

2015 - Increased Business Referral Leads by 20% and new MRC by 21 % Year over Year. Increased referrals by informing regions on the Business Referral program. Increase awareness by training 80% of regions on processes and procedures. Also helped to implement a mobile version for submitting referrals that increased a quicker return call to the potential customer and caused a higher win ratio. This was done by effectively fostering collaborative relationships between the residential and the business departments throughout the US to win more Business Referral deals. There were ongoing residential departmental meetings to inform them of what Suddenlink Business offers and what referring a business can do for them. Also regularly keeping department leadership informed on both the business and residential group stats and noting any challenges while offering possible solutions. Always keeping the final goal of offering our Business Customers our best products and services .

St. Louis, Mo, Us

Develop and implement Vertical Business marketing campaigns and strategies. The Vertical target markets include but not limited to Healthcare, Education, Hotels and Finance/Banking. Tactics and execution may include the research, planning and creation of collaterals, programs, processes, web content and various sales support materials that translate into Business Sales initiatives to achieve revenue goals.

JOB SCOPE STATEMENTEngineered complex voice/data solutions for clients in a variety of industries in the Mid Atlantic region which included North Carolina, South Carolina, Tennessee and Virginia while also training new hires in the sales and engineering group on products/solutions that we sold.ACCOMPLISHMENT STATEMENTSAnalyze, design and evaluate network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet and other data as well as voice communications. By designing solutions that incorporated voice/data to show the customer that by integrating voice/data they were able to reduce their support staff by streamlining both into one solution. Designed and quoted network modeling. Researched and recommended network, voice and data communications integrating Cisco and Nortel hardware and software for a seamless solution. The results of the designs helped to show the customer a return on investment within the next 3 years as well as improve productivity and customer service/satisfaction.Traveled on-site to customer locations over the Mid Atlantic region to ensure accuracy of design and partnered with sales people to sale the solution to the customer having complex voice/data solutions.Recognized a "go to" person for assistance in network solutions for assisting sales and technical service teams and for customer solutions nationwide.

JOB SCOPE STATEMENTSet-up, designed, programmed and trained customers on voice equipment including Nortel Norstar, BCM and Siemens Rolm PBX equipment. ACCOMPLISHMENT STATEMENTSProblem solved customer telecommunication problems / situations over the phone and face to face which proved to increase customer satisfaction and service throughout Mid Atlantic region. Responsible for programming and training personnel in Seimens system throughout North Carolina and Virginia for a large banking group including branches and region offices after a merger. Programmed Seimens PBX for complex telecommunication between existing and merged banks after post merger to incorporate a seamless appearance to their customers.Conducted daily training classes on use and maintenance of all personnel on site for large banking customers and school systems as well as technical training of personnel that continued weekly over several years.Awarded "Software Design Engineer of the Year" award for the Mid-Atlantic region

Armonk, New York, Ny, Us

JOB SCOPE STATEMENTDedicated facility administrative specialist with job responsibilities of coordinating and organizing IBM education equipment and software training for internal and external customers using AS400 technology. ACCOMPLISHMENT STATEMENTSOrganized and project managed a complete office relocation to a new facility for over 100 people. A proven increase in educational training to customers in the eastern North Carolina region because of promotional mailings/events and coordinating directly with customers.3 times 100% Club winner

Bachelor Science

Education record