Sherri Sagers Email & Phone Number

Virtual (Work From Home)

Build online training program for CSR onboarding and reinforcement Developed an LMS substitute using Smartsheet, JavaScript, and Articulate 360 that reports on CSR learning and gives supervisors insight into their teams' learning

Virtual (Worked From Home)

Played a key role in transforming AXIOM from an instructor-led sales training company to a SaaS tools and methodology organizationRe-engineered AXIOM’s OLT customization strategy with an innovative solution that reduces delivery time by 6 months and development costs by $100k per clientLed the team responsible for building AXIOM’s intellectual property, serving as content director and senior instructional designer for all instructor-led and online training, including: sales enablement, sales management, change management, and app tutorialsIntroduced micro-learning and streamlined audio and video recording and production processes

Virtual (Worked From Home)

Worked with cross-functional virtual teams to identify and build processes and solutionsthat were consistently delivered ahead of time and on budgetDeveloped and customized AXIOM's intellectual property, including: selling sciences, sales coaching, opportunity management, change management, account planning and management, and software tutorialsTransformed our team's processes for designing, developing, and customizing online training

Virtual (Worked From Home)

Created an online English language program, designed all ESL curriculum, and interviewed, hired, and trained online graders and instructional designersWrote technical requirements for, scoped and managed the development of, and QA-ed a custom web app built by developers in VietnamAuthored ESL course content, wrote narration scripts, designed handouts and activities, did voiceover work, developed courses using rapid e-learning authoring tools including PowerPoint, Articulate Storyline, iSpring, and Adobe CaptivateDesigned and authored brochures and blog articles, and graded speaking and writing practice tests

Montevideo, Uruguay

B4 is a partner company in Montevideo that does development and testing work for SRS

Orem, Utah

Managed and directed teams of developers and testers in the United States, Uruguay, and Vietnam in developing software used to improve processes and profits in auto dealership service departmentsRepresented the product to the customer and incorporated user feedback into future product enhancementsCreated mockups, wrote technical requirements, and communicated enhancement requests to executives, engineers, and testersAuthored and developed help files and release documentation and established wiki standards for documenting internal processes and maintaining a knowledge base for training, support, tech ops, field ops, QA, and development teams

Provo, Utah Area

Designed and directed short-term and semester-long intensive educational programs for international businessmen, university-bound adults, and visiting university groups, and proposed budget cuts and a schedule consolidation that resulted in a 30% savings in salary expensesServed as a designated school official (DSO) for US Citizenship and Immigration ServicesDeveloped and taught advanced ESL courses, including test prep courses for the TOEFL, GRE, and GMATObserved and evaluated teachers, conducted teacher training meetings, managed course schedules, and evaluated and ordered textbooks

Served on executive leadership team, responsible for deciding the direction of the corporation, and defined job descriptions and policy and procedure guidelines Directed research project committees responsible for researching, designing, and implementing new curriculum, testing procedures, and programs and coordinated research with corporate and site programs and departmentsDesigned and implemented teacher and administration training, evaluation, and feedback procedures and interviewed, hired, trained, and supervised teachers Prepared reports for budget and planning, researched accreditation standards and reported our compliance, analyzed program weaknesses, implemented necessary changes, and coordinated office, student service, and teaching staff operationsDeveloped and implemented an innovative integrated-skills curriculum with elective courses, developed placement tests, and taught ESL, including: grammar, listening, speaking, reading, writing, TOEFL, culture, pronunciation, idioms, life skills, religion, and business English

Provo, Utah

Developed and directed the ESL curriculum of an English and management training seminar for Korean business executives working for Lucky-Goldstar (LG) and Dong-Yang conglomeratesConducted program needs assessment, coordinated the ESL and management training classes, and wrote specific evaluations for each student and the programHired and supervised ESL instructors and tutors, designed and administered diagnostic and improvement tests, and taught business writing, grammar, listening, speaking, and pronunciation courses

Seoul, Korea

Designed and directed an English and leadership training program for high school students, college students, and adults in KoreaPrepared and implemented budget reports, developed curriculum, and coordinated logistical arrangements for teachersConducted focus group evaluations of a pilot study, hired and supervised student teachers, and wrote proposals to receive support and continue the program

Seoul, Korea

Developed computer-aided ESL instructional materials for Samsung employeesConsulted in computer, listening, and speaking labs, and taught courses in advanced grammar, TOEIC, idiom, and pronunciation Developed and implemented a practical ESL simulation program for situations in the United StatesTaught Korean language classes to English-speaking facultyWon Samsung Corporation Volunteer Program Award for volunteer work teaching ESL to students in a rural Korean middle school

English Language Center, Provo, Utah

Provo, Utah

Conducted focus groups and interviews to determine the needs of Korean and other language groups in New York City and Salt Lake City, Utah, and reported on the English needs of the Korean groups

Provo, Utah

Taught Korean language and missionary skills to missionaries assigned to Korean-speaking missions for the Church of Jesus Christ of Latter-day Saints

M. A. Linguistics, Linguistics

Activities and Societies: TESOL (Teachers of English to Speakers of Other Languages) ITESOL (Intermountain Teachers of English to Speakers.

Tesl Certificate, Teaching English As A Second Language

Activities and Societies: TESOL (Teachers of English to Speakers of Other Languages) ITESOL (Intermountain Teachers of English to Speakers.

B. A., Korean Literature (Asian And Near Eastern Languages)

GPA: 3.57 Publication: Translation of Chung Yak Yong's Discourse on Music, Sources of the Korean Tradition, Volume 2, Columbia University.