As a Senior Business Analyst / Product Manager, I bring a wealth of experience to the table. My strong collaborative and communicative skills, combined with a proven track record, ensure that projects advance smoothly. I consistently meet tight timelines and high-quality standards, driving results that exceed expectations.As a former developer, I possess a unique skill set that benefits the project team. With my background in software engineering, I am a product specialist well-regarded by engineers for my ability to grasp technical possibilities and limitations. I effectively convey this understanding to the business team.I am proficient in both agile and waterfall methodologies, as well as risk-based project management. Having spent most of my career in banking, I am an expert in systems that are highly dependent on one another and in working with cross-functional teams. I excel at analyzing business requirements and technical systems, creating project documentation that satisfies strict audit and regulatory requirements.

• Served as the technical project manager for mobile app development, overseeing the process from conceptualization to beta release, and managing stakeholder expectations.• Oversaw prioritization, backlog management, and future-proofing initiatives.• Guided the technical team through project initiation and work breakdown, based on my analysis of the mobile app concept architectural flow chart. • Proactively identified the need for documentation in key areas of the mobile app's development and created comprehensive documents to address those needs.• Manage backlog of design and development stories for both the student web portal and the mobile app.• Managed price increase project across multiple jurisdictions, coordinating with two other technology groups. Identifying and updating subsidy messaging for students.• Collaborated with developers during the implementation of a MathJax upgrade to resolve rendering issues, ensuring accurate display of math formulas and science equations.• Achieved proficiency in modifying webpage copy using HTML, JSON, and CSS. • Deployed content using Azure DevOps.

• Spearheaded a comprehensive redesign of the payroll approval workflow.• Directed the project from initiation through to implementation, ensuring alignment with business objectives and regulatory standards.• Simulated a prototype to visually demonstrate the redesigned workflow, facilitating clearer understanding and feedback.• Enhanced data analysis processes for in-country payroll providers, raising the bar for data needs. • Utilized in-house LegoCore skins to enforce data validation rules, at times using regex statements, to ensure accurate data is input for our in-country payroll providers.• Created written & video (VidGrid) training materials for new features.

Work with business to understand high level project vision and translate into technology solutions, impacts, and requirements. Collaborate with Business Sponsors, Product Owners, Architects, and Developers to conceptualize and refine requirements. Write user stories. Manage & track project user stories through testing and implementation. • Played a pivotal role on a team responsible for designing architecture and building microservices (& APIs) to connect new CRM software (Salesforce) with backend systems, enabling efficient retrieval and storage of customer data for internal customer service representatives.• Key contributor to the development of high-level architecture for an integrated microservice utilized across multiple business lines.• As Lead BA/PO for a major project initiative, coordinated efforts of 14 development and support teams to drive project progress, authored user stories, and facilitated refinement sessions.• Collaborated with stakeholders, other product owners, architects, and developers to define and prioritize Agile initiatives and features. • Negotiated and prioritized features for release to align with business objectives and timelines.• Ensured business acceptance criteria were met by meticulously reviewing technical specifications for each user story.• Guided development teams in adopting Agile methodologies, successfully transitioning from Waterfall to Agile practices.

Utilize Agile Methodologies, interface with application teams, external vendors/merchants and the business. Responsible for analysis, technical design, development, testing, and implementation. Provide technical support and resolve production issues.• Collaborated with system architect and cross-functional application teams to review overall design, which resulted in identifying and resolving a major design flaw that could have prevented partner funding.• Authored and presented team demos to showcase deliverable functionality during sprint reviews, tailoring presentations for both technical and non-technical audiences. • Demonstrated expertise in root-cause analysis, adept at thoroughly researching and mitigating data issues on downstream systems.• Extensive experience at global computing, working with offshore teams and resources.• Efficient at analyzing business requirements and technical systems in order to create project documentation to satisfy strict audit and regulatory requirements.• Participated in the pilot team that successfully introduced Agile practices such as paired and mob programming, later adopted organization-wide. • Created procedural documentation for production issues, cyclical processes, and implementation procedures. Created and maintained system flow charts and process flow diagrams.

Utilized Waterfall methodology and Risk Based Project Management, interfaced with application teams, external vendors/merchants and the business. Responsible for analysis, estimates, technical design, direction to onshore and offshore associates, reviewed and tested code, and implemented software changes. Provided technical support, resolved production issues.• As a Project Manager, responsible for new merchant interface launches. Negotiated with merchants and salespeople on deliverables. Implemented under extremely tight deadlines with highest quality.• Wrote programs to convert merchant partner data onto a new platform, allowing for a seamless integration.• Created a pre-edit process that solved an ongoing problem regarding double-posting to customer accounts, resulting in saving the organization thousands of dollars in reversal of transaction fees.• Identified a need for structured framework for recurring development and created reusable technical specifications, which allowed inexperienced offshore team to quickly identify and code needed changes.• Cultivated excellent relationships with offshore developers.• Ability to discern gaps within a team and seek resource to fill the gap.• Created procedural documentation for production issues, cyclical processes, and implementation procedures.• Maintained system flow charts and process flow diagrams.• Authored project documentation to satisfy strict audit and regulatory requirements.• Edited and streamlined the yearly 1099 tax reporting procedures.

Used SAS, MS Access, Syncsort, Fileaid to extract mainframe customer data to create reports for merchant partners. Gained self-taught knowledge of mainframe utilities and JCL language to creatively provide desired data.

Supported Private Label Credit Card Sales Team with general office automation responsibilities. Gained proficiency in Microsoft Office products. Increased responsibility granted to assist MIS with creating reports for merchant partners.