Sherri Schartiger Email & Phone Number

Mansfield, Ohio, United States

• Provide quality control measures on copier configurations in compliance with equipment protocols
• Supply data entry for cash sales or lease deals into the Salesforce Configurator for new proposals
• Generate and verify monthly commission reports timely and efficiently for accuracy with the Payroll Department, disburse to sales reps for review and research disputes
• Identify information (billing issues, order status, equipment maintenance, contracts, pulling historical data, etc) for sales reps and clients
• Calculate current hardware costs and service costs using Excel
• Processes sales and service orders for various types of office equipment (printers, copiers, production units, solutions services)

• Assist customers with troubleshooting and technical support for company website
• Interview applicants to determine their initial or continued eligibility for public assistance programs through office visits or phone interviews
• Assist applicants in with application process
• Verify documentation submitted supports request for assistance in accordance with public assistance guidelines
• Explain to applicants their reporting responsibilities, right, income maintenance procedures and other available agency services
• Complete determination of application and generate notification letters informing applicant/recipient of approval, denial, suspension, reduction or termination of assistance

· Provide detailed industry and company knowledge about mortgage products and services to customers and co-workers· Assist customers with troubleshooting and technical support for company website (Aided customers by problem solve database issues, website navigation, altering settings on their PC’s, tablets and phones to gain access, etc.)· Maintain and.

Mansfield, Ohio Area

· Acted in supervisory role over a team of at least 5 sales agents effectively coaching them to exceed at their job· Provided customer service solutions and account reconciliation through detailed analysis, service reporting, and resolution of all billing disputes (including credits, payments, refunds, discounts, verification and amendment of customer.

Mansfield, Ohio Area

· Developed, train, and support sales representatives through monitoring sales performance, coaching, implementing strategic initiatives, partnering with other sales departments, and motivating staff· Prepared report tracking incentives, sales activity, and trends for management review· Ran promotional campaign and host activity/reward program for agents.

Mansfield, Ohio Area

· Presented an integrated solution-centered approach of telecomm services while providing customer service delivery (through routine coordination of complex orders, technical requirements, product knowledge, manage billing records, activation and maintaining customer accounts) within a call center environment· Ensured quality service for each and every.

Associate'S Degree, Business Data Communications

High School Diploma