Sherri Comer Mba Csm Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri Area

● Worked on an AGILE team for 3 years as part-time Scrum Master, full-time Product Owner and Business Analyst● directly with clients to identify and document application development requirements to produce accurate project documentation, through timely research and testing● Provided development teams direction and guidance to meet deadlines throughout the life cycle of multiple projects with multiple deadlines● Implemented user acceptance testing with a focus towards documenting defects through the execution of defined test scenarios● Identified process inefficiency through gap analysis and recommended operational improvements ● Conducted interviews with key business users on business processes and user requirements● Documented business processes procedures to meet or exceed changing business needs● Recorded defects and coordinated issue resolution with development team and functional leads● Communicated with system partners, clients, and stakeholders to finalize design and confirm project requirements

Kansas City, Missouri Area

● Completed analysis and requirements for Farm Bill 2014 at the United States Department of Agriculture● Coordinated directly with clients to identify and document application development requirements to produce accurate project documentation.● Communicated with system partners, clients, and stakeholders to finalize design and confirm project requirements

Manage implementation of automated work distribution systems, through analyzing business problem and eliciting business requirements, configuration and implementation of process flows, web services, communications, and monitoring configuration and testing at client site Completed analysis and requirements for DST Corporate Accounting to migrate in Net New environment, and submitted business case to DST Corporate Accounting with minimal negotiation and received authorization to proceed with project implementation● Special Projects:o Completed six (6) Electronic File Solution Implementations, including analysis of business problem, gathering and documenting requirements, testing, and design and hosting coordination. Also built SQL and XML files to load to database for client configuration

● Coordinated directly with clients to identify and document application development requirements to produce accurate project documentation, through timely research and testing● Provided development teams direction and guidance to meet deadlines throughout the life cycle of multiple projects with multiple deadlines● Implemented user acceptance testing with a focus towards documenting defects through the execution of defined test scenarios● Identified process inefficiency through gap analysis and recommended operational improvements ● Conducted interviews with key business users on business processes and user requirements● Documented business processes procedures to meet or exceed changing business needs● Recorded defects and coordinated issue resolution with development team and functional leads● Communicated with system partners, clients, and stakeholders to finalize design and confirm project requirements● Special Projects:o Completed all phases of the project life cycle to add 3rd European Union Regulatory processeso Added Politically Exposed People (PEP) and Risk Ranking as customer attributes to multiple systems in addition to new reporting for these attributeso Participated on the Transfer of Retirement Assets (ToRA) committee with the Depository Trust & Clearing Corp (DTCC) in an industry wide process improvement initiativeo Wrote and published documents on the DTCC website to assist users with the new processo Lead initiative to document and test company wide price correction process, to identify and confirm best practice, which was made available to internal and external clients

● Transitioned all outgoing statements from Deutsche Bank to DST Output● Identification, analysis, documentation and communication of client issues and resolutions● Project lead for client rebranding on all outgoing statements● Assisted in system consolidation to combine two systems for one client to one● Special Projects:o Completed all phases of the project life cycle to add 3rd European Union Regulatory processeso Added Politically Exposed People (PEP) and Risk Ranking as customer attributes to multiple systems in addition to new reporting for these attributeso Participated on the Transfer of Retirement Assets (ToRA) committee with the Depository Trust & Clearing Corp (DTCC) in an industry wide process improvement initiativeo Wrote and published documents on the DTCC website to assist users with the new process

acquired business fromScudder-Kemper Investments which was acquired business from Zurich Financial which was previously acquired business from Kemper Service Company● Led pricing, fund balancing and dividend processing ● Coordinated verification of prices and dividend balancing for mutual funds● Tested and documented findings and developed procedures for new processes● Provided staff training in departmental process and procedure● Cooperated in hiring, developmental planning, and one on one communications to evaluate goals and accomplishments of staff● Facilitated and coordinated efforts for office consolidation through several acquisitions and mergers; Kemper Service Company was acquired by Zurich Financial, who then merged Kemper Service Company with the recently acquired firm Scudder Investments to form Scudder-Kemper Investments, which was acquired by Deutsche Bank● Special Projects:o Completed multiple audits for all mutual funds to include providing complete documentation, explanations and contacts on a timely basiso Analysis of fund pricing provided by the fund management group including detailed documentation for gains and losses to the fundso Reconciliation of shareholders dividends monthly, quarterly, semi-annually and annually

● Managed workflow, documentation, and update processes to address customer service issues● Reviewed legal process with compliance officers for transactions, and documentation updates● Tested, developed, and documented procedures for new processes● Coordinated training of all new staff● Special Projects:o Lead initiative to clean up account types combined in error, including coordinating with financial representatives and clients, explaining the initiative and correction processo Tested and documented results and procedures for multiple new systems, including a process improvement project impacting several business entities

● Led pricing, fund balancing and dividend processing ● Reconciliation of Mutual Fund Redemption and Exchange bank accounts● Tested and documented findings and developed procedures for new processes● Reconciliation of Closed End fund bank accounts● Special Projects:o Balancing of accounts for system consolidations and fund mergers.o Researched open items and resolved issues.o Participated in internal and external audits. Documented and researched information for auditors. Prepared reports with accompanying documentation to support findings.

● Worked on an exchange line taking exchanges and redemptions for mutual fund brokers and shareholders. ● Researched and produced documentation to address customer service issues● Reviewed commission cycles and researched discrepancies in commission statements.● First line of communication when financial representatives called regarding payment issues.● Special Projects:o Large issue with commission cycle. Researched, published communications and answered inquiries regarding the issue.o Pricing and dividend issues with client accounts, evaluated issue, published communications, presented analysis and corrected issue.

Master Of Business Administration - Mba, Project Management, 4.0

Bachelors Of Science In Management, Business Administration And Management, General, 3.3, Cum Laud

Associate Of Arts (Aa), General Studies