Oversees the clinical and social service functions of the program, ensuring the ongoing best practice approach to program functioning and compliance with regulatory agency policies and procedures.• Manages and supervises the Social Services Department.Oversees or monitors all clinical provisions of the program for patients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.Oversees all quality improvement monitoring functions, including, but not limited to case reviews, and Service Plan reviews.Assesses and coordinates Social Services staff training needs.Prepares, maintains, and submits timely and accurate statistical and other reports mandated by regulatory, and funding agencies.Assesses, coordinates, and facilitates staff training.Monitors and ensures the accuracy of employee timekeeping and payroll systems.Ensures timely evaluations of social service staff, identifying areas for improvement and corrective actions as needed.

I managed a team of 22 people in Las Vegas and Reno, overseeing care management as a supervisor for both adult and pediatric populations across all lines of business. During my stay, I led the team through a period of development and change management, establishing and implementing a variety of projects in partnership with internal and external partners. This entailed developing extensive program descriptions, standard operating procedures (SOPs), rules, and procedures, as well as establishing a post-partum depression program. I gathered data and conducted extensive research to assess the success of these initiatives, ensuring that quality controls were in place for benchmarks and key performance metrics. In addition, I helped close gaps in HEDIS metrics and improve care delivery through further team development activities. Maintaining regulatory compliance was a top priority for me, as I conducted audits and was in charge of designing and maintaining policies and procedures that met regulatory criteria. My employment required me to collaborate and coordinate with internal diverse teams as well as external partners. I actively participated in performance improvement projects and routinely assessed current systems and processes to discover areas for improvement. In addition, I performed site visits with providers and developed excellent relationships with them. In addition to these obligations.