My work experience and educational endeavors have developed my ability to effectively managecomplex projects and competing priorities. During my time at the Austin State Supported LivingCenter, I coordinated a group of over 10 trainees while also managing client intake and sortingthrough client calls and concerns. Additionally, as the record keeper, I was responsible forcoordinating the implementation and maintenance of a Unified Record for each individual at theCenter in order to keep current data for the Department of Justice. This included retrieving,copying, and organizing records for distribution and mailing, and evaluating them for adherenceto federal guidelines. Fulfilling these duties simultaneously allowed me to hone myorganizational skills and learn to prioritize competing deadlines.Further, through my work experience, I have developed effective interpersonal skills that wouldaid in working with clients. While at Meta, I was in charge of validating, investigating, andresponding to urgent inquiries concerning breaches of service. Through this work, I counseled avariety of clients from different cultures and backgrounds, often while they were in the midst of afrustrating issue. I was able to communicate effectively with them to formulate a plan and relaytheir issues to the proper department for further assistance. I then coordinated with client subjectmatter experts to respond to the call or decided to escalate the concern, making sure to keep theclient informed of all progress. This experience further developed my interpersonal skills andtaught me how to manage client expectations, communicate with upset clients, and workefficiently to problem-solve on their behalf.