My work experience and educational endeavors have developed my ability to effectively managecomplex projects and competing priorities. During my time at the Austin State Supported LivingCenter, I coordinated a group of over 10 trainees while also managing client intake and sortingthrough client calls and concerns. Additionally, as the record keeper, I was responsible forcoordinating the implementation and maintenance of a Unified Record for each individual at theCenter in order to keep current data for the Department of Justice. This included retrieving,copying, and organizing records for distribution and mailing, and evaluating them for adherenceto federal guidelines. Fulfilling these duties simultaneously allowed me to hone myorganizational skills and learn to prioritize competing deadlines.Further, through my work experience, I have developed effective interpersonal skills that wouldaid in working with clients. While at Meta, I was in charge of validating, investigating, andresponding to urgent inquiries concerning breaches of service. Through this work, I counseled avariety of clients from different cultures and backgrounds, often while they were in the midst of afrustrating issue. I was able to communicate effectively with them to formulate a plan and relaytheir issues to the proper department for further assistance. I then coordinated with client subjectmatter experts to respond to the call or decided to escalate the concern, making sure to keep theclient informed of all progress. This experience further developed my interpersonal skills andtaught me how to manage client expectations, communicate with upset clients, and workefficiently to problem-solve on their behalf.
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Content ModeratorGoogleAustin, Tx, Us -
Ad Review Analyst/ Business Integrity/ Quality AssuranceAccenture Sep 2018 - Aug 2022Collected and analyzed user data to improve the user experience and ensure consistent services● Investigated, validated, and responded to inquiries of a sensitive nature within established guidelines● Coordinated with client subject matter experts to respond to or support in the response to inquiries and/or escalations● Processed and reviewed accounts that have been flagged for review of potentially sensitive content to ensure there were no violations of policies
Sherrod Jackson Education Details
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Associate'S Degree
Frequently Asked Questions about Sherrod Jackson
What company does Sherrod Jackson work for?
Sherrod Jackson works for Google
What is Sherrod Jackson's role at the current company?
Sherrod Jackson's current role is Content Moderator.
What schools did Sherrod Jackson attend?
Sherrod Jackson attended Austin Community College.
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Sherrod Jackson
Vendor Manager | Localization Expert @ Jemjud Global Bridge Llc | Ms In Computer ScienceChicago, Il -
Sherrod Jackson
Greater Chicago Area -
Sherrod Jackson
United States
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