•Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly• Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently•Managing escalations and ensuring any issues are… Show more •Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly• Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently•Managing escalations and ensuring any issues are resolved in a timely manner•Monitoring team performance and developing feedback reports for management•Communicating with clients and providing in-person and phone support, if required Show less

• Devise solutions to operations issues related to Windows and Microsoft Suite, working closely via phone, email, and web teleconference.• Monitor systems in operation and input commands to troubleshoot areas such as software failure and system updates.• Configure hardware, devices and software to set up workstations for employees.• Install modified and repaired software and hardware to resolve technical issues.

• Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Microsoft Suite to update system.• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.• Operated Windows computer system, hand-held inventory control device and calculator to perform documentation.• Managed system support functions to set priorities and service levels expectations.

• Trained users on technical resources, including desktops, laptops and mobile devices.• Configured security protocols and user accounts.• Completed troubleshooting and diagnostics on company resources.• Installed and updated computer hardware and software.