Sherron Dennis Email & Phone Number

Pennsylvania, United States

• Develop customer success plans and strategies to maximize customer value and success.• Serve as escalation point for issues that impacted client's productivity and satisfaction.• Analyze customer feedback to identify areas for improvement and develop strategies for enhancing customer experience.• Deliver regular business reviews and success plans to senior executives and key business partners.• Conduct monthly meetings to create business plans to drive successful monthly business.• Maintain frequent interaction with senior management to measure goal achievement and determine areas of improvement.

Atlanta, Georgia, United States

• Provide support to enterprise level clients a part of a dedicated Success Team, ensuring customer satisfaction, through service excellence• Develop and maintain client relationships – Understanding and managing the customers' expectations, managing escalations and processes through to completion, reviewing call data, and applying critical thinking to proactively anticipate potential issues with various resources - parts, field availability, hardware trends and other areas of concern• Customer fleet management – working in the various NCR systems to ensure accuracy with regards to Entitlement, managing all cancellations, additions and required changes• Develop and maintain strong partnerships with internal business partners (Field Support, Logistics, Business Operations etc.) to consistently meet and deliver as contractually obligated, as well as ensure success with our customer.• Conducted monthly performance reviews with team members to ensure successful delivery of customer service goals.

Newtown Square

• Prepare and deliver various revenue management and forecasting reports to drive business initiatives and pricing strategies; ad-hoc reports as needed• Perform ROI analysis on various corporate / marketing promotional efforts. Providing in depth reporting of promotion performance; identify and communicate data integrity issues, to improve the data collection methods• Continually monitor and evaluate internal procedures to develop best practices and improve the flow and processing of data to meet the needs of the Revenue Management department and all impacted Operational Teams.

Newtown Square

• Provide customer service/support to existing and potential leisure customers, and sales professionals• Utilizing various databases to modify and create new travel itineraries• Increasing revenue through new reservations and value add services and supplements• Accomplishments include - Recipient of the 2013 and 2016 President's Arrow award for achieving outstanding ratings in Customer Service; and Sales exceeding 700k Q1-3. 2015 Ranked in the top 10 for Sales and Customer Service marks across key categories in.

King Of Prussia, Pa

Performed quality review on all pre-screening data collected for incoming recruited subjects, for accuracy and integrity for various clinical trial recruitment studies. Assess the effectiveness of current recruiting efforts, data trends, and communicate data related concerns and recommendations with the appropriate operational department. Growing the position into a cross-functional role, participating in various levels of project development, application development, and data analysis, including mining and quality. Accomplishments include: Managing a small team of testers to participate in the various phases of the Software Development Life Cycle including Testing, Deployment and Maintenance for concurrent studies  Establishing best methods for website functionality testing, and adherence to regulatory standards and business requirements Initiated Data Mining and Analysis efforts resulting in -- Increased patient enrollment, maximizing patient databases for future clinical study recruitment- Process changes that lead to increased patient recruitment enrollment

Radnor, Pa

Performed Quality Control and Quality Assurance measures on more than 80 employees; located across multiple departments within the Data Services Group Providing feedback and coaching opportunities and recommendations to management. Consistently met QA deadlines, as number of television stations and staff entering the manual QA process consistently increased.Accomplishments include: Strategically worked with key management to identify inefficiencies in the Quality Assurance process Streamlined cable and television source groupings for various providers resulting in focused monitoring efforts and fewer inaccuracies on the interactive programming guide  Increased quality control efforts to cover 75% of the Data Services Group (previously 30%)  Reduced the overall number of errors in client deliverables, through targeted quality control / assurance measures

Radnor, Pa

Performed Quality Control and Quality Assurance measures on more than 80 employees; located across multiple departments within the Data Services Group. Accomplishments included:- Strategically worked with key management to identify inefficiencies in the Quality Assurance processo Streamlined cable and television source groupings for various providers resulting in focused monitoring efforts and fewer inaccuracies on the interactive programming guide datao Increased quality control efforts to cover 75% of the Data Services Group (previously 30%)- Established (and maintained) positive rapport with unaccommodating contacts from major cable and television stations; improving delivery of programming schedules, faster response times to programming and ad placement inquiries- Developed ad-hoc reports for inclusion in shareholder meetings, executive summary reports, and external client meetings, providing transparency and an accurate portrayal of data scores across the Data Service Group