Sherry Akins Email and Phone Number

● Leads the SD&D team in the innovation of performance support solutions ● Works closely with PWI L&D senior management, Performance Consultants, Editorial Director, Project Management Director, and other L&D resources to ensure projects are effectively scoped, resourced, executed, and evaluated ● Monitors, tracks, controls, and reports on SD&D projects ● Assumes leadership and coaching role in recommending and implementing strategies and tactics to support the design, development, and implementation of learning solutions as needed ● Coaches and develops staff how to improve their writing, design, and development skills through one-on-one coaching sessions ● Drives changes to design standards and offerings – TLA process, rapid design and development● Leads the team in the use of the L&D Operating Model and innovative learning technologies ● Leads the team in developing measurement strategies and tactics and in controlling quality ● Oversees the development of templates and tools for chosen delivery technologies ● Designs, proposes, and manages a staffing model that meets the changing needs of the organization ● Interviews, selects, and hires instructional design and writing candidates ● Builds and manages a staffing model for Veritude contractors that meets the changing needs of the organization ● Demonstrates deep knowledge for navigating the L&D, PI, WI, and FI organizations

● Successfully managed facilitation performance, evaluated team effectiveness and proposed strategies for improvement ● Partnered with Facilitation Manager and Principal Facilitators to develop and implement program strategy ● National Facilitation Lead on the FI Core Team ● Demonstrated knowledge of functional / business unit roles, associate capabilities, strategies and goals and provided course feedback and associate performance to business unit leaders ● Engaged in proactive communications with aligned business leaders, and maintained a solid understanding of PWIS business strategies ● Executed Facilitator Readiness strategy by aligning resources to increase business acumen and facilitation skills ● Cultivated a broad network of relationships across L&D and contributed to the achievement of L&D goals ● Focused on National L&D Facilitation team measures and metrics to ensure flawless program execution

● Led overall operations of customer contact center of over 800 associates ● Provided national operations leadership for the Private Access, Premium, and Retirements business units ● Accountable for attaining call center operational metric results ~ CSL, AHT, IE, SE, ASA, ABA ● Developed an analytical framework for understanding events and trends in the call center ● Collaborated with senior team and peers locally and nationally to drive efficiency and productivity ● Business Continuity Leader ● Site Capacity Planner