Sherry Anderson Email & Phone Number

Baltimore, Maryland, Us

Arlington, Virginia, Us

Women Business Leaders of the U.S. Health Care Industry Foundation (WBL) is a nonprofit organization housing the premier network of women executives across the health care industry. WBL’s mission is to connect and convene senior executive women in health care to create meaningful cross-sector relationships, advance their careers, and harness their collective power to improve the industry.

Plymouth Meeting, Pa, Us

Responsible for overseeing and guiding all aspects of company operations and strategy, including clinical operations (utilization management & case management), implementations, project management, information technology, human resources, legal, compliance, privacy, information security, product management, and client success. Led teams of primarily off-campus employees based in many states across the country.

Marlton, New Jersey, Us

Led Managed Services Organization (MSO) line of business and corporate functions including Marketing & Communications, Customer support, Provider relations team, Human Resources, Group Buying Alliance for large physician practice groups. Led successful launch of Professional Employer Organization (PEO) selection & implementation. Led relationship and service turnaround effort with clients during transition to new executive team in 2016. Developed Customer Experience program with aggressive customer satisfaction improvement targets through high-performing teams accountable for all aspects of service delivery, including implementations, relationship management, customer service & call centers, and practice performance improvement for care centers with over 1,500 healthcare providers in 4 states.

Jacksonville, Fl, Us

Executive interface in bridging the Enterprise Platform team with other lines-of-business. Led strategic initiatives and assessed partnerships for platform product additions. Informed lobbyists with relevant healthcare industry information and strategized on improving healthcare policy in the state of Florida and at the Federal level.

Jacksonville, Fl, Us

Led 11 new product and development teams in leading edge SaaS products in the highly competitive healthcare IT space. Directed team of Alliance Managers and sales professionals. Responsible for P&L >$200M.> Sustained 100% client renewal rates, grew wallet share of existing accounts and established new accounts while growing revenue. Achieved 119% of revenue plan in 2015.> Retained 100% of top-rated employees across 13 teams.> Won $MM annual contract with a new major health plan.> Launched major revision to highest-utilized product, leading to an 18-point increase in Net Promoter Score (NPS) with no client disruption.> Secured new 5-year contracts for existing and new services.

Jacksonville, Fl, Us

Served as CEO's Chief of Staff; advising on critical business decisions and situations. Served as interim Chief Compliance Officer during executive search for new General Counsel and Regulatory Affairs executive. Conducted consultative sales with diverse customer base to identify and solve customer business requirements. Developed agendas, materials, and annual plan for quarterly Board of Managers meetings and Board Committees.> Drove alignment between JV owners/customers from board to operational levels, assuring strategic alignment with their business objectives.> Collaborated with board and executive team to lead successful CEO transition.> Grew revenue $MM through addition of new Alliance partners and implementing strategies that improved organic growth.

Jacksonville, Fl, Us

Managed and grew strategic relationships with a business portfolio worth $80M annually. Recruited, trained, and led team of Alliance Managers. Accountable for the successful alignment of the organization around Alliance program objectives, leveraging best practices.> Sparked $20M in annual revenue growth over 3-year period through new product sales.> Engineered best practices including scorecards to track joint objectives progress and prove partnerships value.> Developed Alliance engagement program that included strategic/operational multi-payer business forums with partners, leading to high customer satisfaction in new product participation.> Oversaw a major clearinghouse migration and multi-portal consolidation after acquiring assets and business through new joint venture owners.

Jacksonville, Fl, Us

Managed $MM business portfolio between Availity and Health Care Service Corporation.> Rebuilt relationships that were weakened from a challenging clearinghouse migration; implemented best-in-class governance processes.> Captured products and services business opportunities from lead generation to contract.

Jacksonville, Fl, Us

Led alliance relationship into a successful partnership during a time of rapid company growth, end user expansion, and a significant clearinghouse launch and migration effort.

Jacksonville, Fl, Us

Led and managed client services department of first and second level support representatives responsible for supporting over 93,000 ASP-based software users, >1,000 health plan partners, and two of Availity's owner companies. Strong focus on customer satisfaction and maintaining industry reputation for excellent customer service.

Jacksonville, Fl, Us

Founding team member - employee #22. Supported Availity portal users at the inception of Availity.com; served as team lead establishing direction, setting policies, and resolving challenging customer issues.

> Adage ERP Consultant, Documentation & Training> Atlantic Marine & Dry Dock, Inc., Advertising & Trade Show Coordinator> CitiFinancial, Senior Loan Agent> COPELCO Capital, Lease Agent> GE Capital, Customer Service Representative> AT&T Universal Card, Customer Service Associate

Global Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science, Business Administration

Ca-Am, Certificate Of Achievement - Alliance Management

Mcse, Microsoft Certified Systems Engineer

Mcsa, Microsoft Certified Systems Administrator

Mcdba, Microsoft Certified Database Administrator