• Supervisor in Hospital Medicine over 18 Practice Coordinators with sites in 7 different states & cover sites remotely if Practice Coordinator is out of the office.• Plan, organize, direct, monitor, and supervise the daily workflow of the sites.• During staff shortages and backlogs are created, I facilitate production for their direct reports to ensure monthly close targets are met.• Ensure that missing and incomplete records at each hospital/facility are retrieved according to established standards.• Develop and maintain positive working relationships with hospital administration, medical records, directors, nurse managers, IT, and facility medical directors. • Recruit, interview, and hire candidates to fill site coordinator positions.• Maintain discipline for site coordinators by establishing policies and initiating disciplinary action, if and whenneeded.• Train new onboarding providers on billing systems and EMR's.• Perform quarterly reviews for every site to check for accuracy on billing, and review with each site.• Individual bi-weekly calls with each site. Team meetings on opposite weeks of individual calls. Go over days tobilling, go over Incomplete & Missing charts required for billing. Reports in making sure Medicare charts have been completed by the provider with 48 hours. Make sure billing is complete within 48 hours, MIPS Quality questions are answered and match discharge documentation.Manage day to day operations to ensure things are running smoothly, monitor billing, daily billing reconciliation, complete Kronos weekly, run audits on my sites every 30 days. Run ETM reports twice weekly to ensure Practice Coordinators are checking denials from the insurance company.• Run and send reports weekly to my manager, VPO’s, Regional Medical Directors, Facility Medical Directors forall sites. • Travel as needed for training new practice coordinators, new site start-ups, quarterly meetings with hospitaladministration and urgent matters.

• Manage 9 employees, which include techs, opticians, and front desk• Plan, develop, organize, implement and direct the day-to-day functions of the practice and it’s programs andactivities to ensure compliance, efficiency, and patient satisfaction• Identify strategies for practice growth and execute plans to achieve practice productivity and budgeted goals• Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff• Responsible for interviewing, hiring, and training of new staff• Review practice’s policies and procedures to make recommendations for continues compliance and currentregulations interpret policies/procedures to appropriate parties such as employees and patients• Address staff issues and make appropriate solutions toward improvements• Perform consistent staff evaluations and deliver team trainings• Analyze financial data including revenue, expenses, capture rates and budgets• Control and manage expenses to budget as it relates to products, inventory, and payroll management• Lead overall team performance and understanding of optometric business processes and strategic development• Recruit, facilitate, train, coach, and develop excellent patient centric staff• Provide enthusiastic and concise communication to meet or exceed customer expectations as well as fosterpositive staff, doctor and team relationships• Manage priorities through adaptability, willingness to take calculated risks• Encourage staff daily to provide exemplary customer service• Ensure employees are managing time wisely and completing their daily duties• Verify insurance for medical and vision for each patient daily

Mange 30+ employees and day to day operationsHold weekly meetings with the providersPhysician InteractionAssist in the development of productivity goals and monitor adherence to goalsReview monthly productivity reports and monitor productivity, revenue, and overheadMarketingDirect all marketing and advertising activitiesOversee patient satisfaction surveysFinancialEnhance operational effectiveness; emphasize cost containmentReview the profitability of servicesAnalyze and present financial analysesDirect the process of bidding out contracts annually for health insurance, supplies, etc.Establish and work within an annual budgetManaged CareNegotiate profitable managed care agreements with various payorsAnalyze proposed managed care contractsDirect the development of risk assessments and chart reviewsPersonnel ManagementDirect research of employee benefits programMaintain personnel policy manualOversee clinic operating policies and proceduresDevelop and enforce disciplinary protocolsMaintain a thorough knowledge of state labor lawsEnsure adherence to government-mandated programsFacilitate hiring, firing, supervision, employee training, and performance reviewsOtherEnsure the organization is in compliance with related government regulationsMaintain current knowledge of key health care trendsMaintain professional affiliationsMaintain patient confidentiality; comply with HIPAAFollow all the office policies and serve as a role model to other employees

Managed medical provider groups which include Hospitalists, ER Providers, and ICU ProvidersManaged Williamson Pulmonary & Sleep Associates Clinic in Harker Heights and supervised 3 employees Responsible for coordinating and supervising the day-to-day operations of the pulmonary clinic and of the hospitalist, ICU and ER providers at the hospitalProvided direct supervision and leadershipLiaison for USACS and hospital personnel, medical records, staffing, and case managementCoordinated across providers to ensure shifts are filled and adequate patient care is providedCompleted and confirmed monthly schedules 60 days in advance & posted schedules 6 months in advancePartnered with Chart Acquisition or Coding to improve chart flow processWorked closely with Medical Records on site to make sure providers complete all patient records in a timely mannerCompleted daily billing in Ingenious Med.Gathered data needed to impact and monitor Quality Patient Care (HCAHPS, Core Measures, Etc) for Hospital Administration and for USACSPresented financials for prior month at monthly meetings held with Hospital Administration & USACSReconcilee hospital census daily to ensure no patient was overlooked or not billedAttended daily bed huddle, case management meetingsPatient rounding on new patients every morning and follow BPCI patients for bundling.Completed chart acquisitions in a timely mannerAssisted local pharmacies with provider information, DEA, NPI, and other information needed to fill patient prescriptions if needed once discharged from the hospitalKept track of all Provider licenses Kept files on every provider and updated as neededWorked with case management on issues with patient care and answer any questions they may haveAvailable 24/7 by phone for hospital emergencies or other urgent issuesConducted PCP discharge summary follow-upsMaintained complete confidentiality at all times

Manage medical provider goupLiaison for Schumacher Group and hospital personnel, medical records, staffing, and case managementCoordinate across providers to ensure shifts are filled and adequate patient care is providedComplete monthly schedules 60 days in advance, confirm and enter into "Tangier" payroll systemConfirm payroll by the 25th of every month to ensure all pay checks are correctPartner with Chart Acquisition or Coding to improve chart flow processWork closely with Medical Records on site to make sure providers complete all patient records in a timely mannerScrub daily thru patient billing in IMBills to ensure patients diagnosis are entered correctly according to documentation and make sure all documentation is correct and finalized before submitting patient file to billingGather data needed to impact and monitor Quality Patient Care (HCAHPS, Core Measures, Etc) for Hospital Administration and for Schumacher Group Present financials for prior month at monthly HMC meetings held with Hospital Administration & Schumacher GroupReconcile hospital census daily to ensure no patient was overlooked or not billedAttend daily bed huddle, case management meetingsPatient rounding on new patients every morningComplete chart acquisitions in a timely mannerAssist local pharmacies with provider information, DEA, NPI, and other information needed to fill patient prescriptions if needed once discharged from the hospitalKeep track of all Provider licenses and email providers within 60 days of expiration so they can renew within a timely mannerKeep files on every provider and update as neededWork with case management on issues with patient care and answer any questions they may haveAvailable 24/7 by phone for hospital emergencies or other urgent issuesConduct PCP satisfaction, Patient Satisfaction, and Case Management SurveysConduct PCP discharge summary follow-upsMaintain complete confidentiality at all times

Reviewed and executed appointment and re-appointment applications with Medical Staff leadership and Hospital Management in accordance with departmental policy and Medical Staff By-Laws to assure time frames and regulatory standards are metCompleted monthly P-Card reconciliations for Credentialing DepartmentResponsible for continuous collection of information pertaining to the Medical and Allied Health Staff at each facility and follow-up for missing and/or expired information to comply with regulatory agencies and credentialing policies Verified credentials, references, training, etc. for all applicantsProcessed and completed all inquiries to the National Provider Bank, AMA/AQA, and other essential verifications for all initial and re-appointment applicationsMaintain complete confidentiality of all credentialing information at all timesCommunicated with Medical Staff, medical professionals, hospital staff, legal counsel, and community contracts

Provided administrative support to 45 physicians, and 36 Resident physicians in the Department of Radiology Credentialed and completed re-appointments of Radiology physicians at Scott & White hospital, along with it's regional clinics and outside institutionsKept track of CME database for each physicianMonitored and kept track of all physician licenses, including DEA, TMB, and DPSCreated weekly schedules for 4th year medical student rotating thru RadiologySet up yearly Radiology course and curriculum for 3rd year medical studentsCreated monthly schedules for 3 areas of Radiology for the hospital and for the outside clinics, in which all included Interventional, Diagnostic, NuclearMaintained and kept track of all time off requests and time balances for all physiciansCreated Bi-Monthly newsletter for the Department of RadiologyManaged all physician calendars, scheduled meetings, and transcribed meeting minutes as neededCompleted expense reports and reimbursements as needed for all physiciansCompleted monthly P-Card reconciliations for the Radiology DepartmentCreated purchase orders and ordered supplies for all areas as neededTranslated for patients in Spanish when necessary and translation of forms/patient instructions when needed