Sherry Bryan Email & Phone Number

Lansing, Mi

Lansing, Michigan Area

Springport, Mi

Manage day-to-day aspects of a small, non-franchise Harley motorcycle shop including customer service, bookkeeping, and marketing.• Direct marketing initiatives resulting in approximately 20 new customers per season.• Drive all customer retention initiatives, resulting in nearly 100% repeat business from past customers. • Manage monthly cash flow and sales tax preparation ensuring federal and state laws and guidelines are met, avoiding penalties and audits.

Okemos, Mi

Service over 5,000 members, one dentist at a time, hearing their individual concerns and providing tailored solutions to their challenges, enabling them to focus on patient care and business success.• Manage all customer orientation and on-boarding efforts for new members inviting a personal, caring partnership that translates into a 98% retention rate.• Spearheaded a new onboarding process that created a more personal connection with members that translated into a 0.7% market share increase in one quarter.• Implemented new call handling procedures for reception staff reducing member wait time by 2.73%, creating an improved customer service experience.• Conducted the first ever analysis of the MDA’s market share of large group practice employees that assisted in evaluating what effects this new practice pattern has on membership growth and revenue goals.• Co-launched the MDA LEAD (Leadership Exploration and Development) Program to assist members in becoming leaders of the future for the advancement of their profession and personal business success.• Manage data for 7,000 customer records, ensuring accurate information on key target markets to enable future strategic planning.

Eaton Rapids, Mi

Support a team of six outside sales staff for a four branch, multi-state, forklift truck company enabling sales staff to focus on customer outreach and initiating new sales.• Managed all aspects of forklift truck sales from quoting to delivery, resulting in nearly 90% repeat business from past customers.• Qualified allied vendors for product pricing ensuring proper markup margins were met.

Marshall, Mi

Service policyholders with all aspects of car insurance needs building trust, ensuring satisfaction, and fostering retention.• Calculated complex rate percentages to correct premiums to provide refunds in overcharge situations with 99% accuracy.• Co-launched classroom training courses for operations clerks to provide clarity in regard to new procedures and increased accuracy rates to 98%.• Underwrote auto applications, processed policy changes, claims, and motor vehicle records ensuring risk was appropriate for book of business.• Developed film and indexed all company documents for archiving and retrieval to support legal requirements.

Certification, Front Line Management

Certification, Academy Of Association Management

Certification, Customer Service Management

Accounting, 4.0 Gpa

3.7 Gpa