Provides case management support and contributes to moderately complex project management functions dedicated to the requirements of the Electronics Crimes/Case Research and Archive Division of the US Department of Homeland Security, Coast Guard Investigative Service Headquarters. Conducts searches of digital and hard copy investigative records and retrieves and summarizes information in response to requests related to subjects of CGIS investigations. Operates the Field Activities Case Tracking Systems (FACTS) for processing, control, storage, and retrieval of controlled-unclassified correspondence, which supports the maintenance of historical records and a law enforcement search database. Organizes and maintains digital and hard copy CGIS records of investigation. Ensures data quality and accuracy for the check-in/check-out system for files, properly filing investigative correspondence, and that the official records are properly filed, maintained, accounted for and easy to locate. Files, boxes, labels, retrieves, scans, and prepares records for storage and retrieval. Conducts targeted, automated background searches for the Agency's security office. Pulls cases upon requests from internal customers. Assists federal/law enforcement customers by researching and copying case file records. Prepares for and observes the conduct of records management compliance reviews.

Administered an Army civilian training and developmental program responsive to the short and long-range needs of the Career Program 36 (CP-36) – Analysis, Modeling and Simulation workforce. In coordination with the course management staff for the Analysis Modeling and Simulation School (AMSS), served as the point of contact for civilian enrollment in AMSS short-term training courses. Annually distributed announcements and data calls for applications regarding specialized training courses. Received and rated application packages, developed order of merit lists, and submitted applications to higher echelon for final selection. Annually evaluated training program external offerings to determine their effectiveness concerning the needs of the training program objectives; updated and redistributed the CP-36 Training schedule based on evaluation findings. Responded to inquiries regarding enrollment in the Army Modeling and Simulation School’s in-house basic courses. Provided civilians with guidance on how to apply for enrollment. Received all civilian AMSS enrollment requests and worked with the AMSS Course Management Team to establish an order of merit list, a final class roster, and to resolve any enrollment issues/constraints. Conducted periodic follow-ups with careerists and managers to discuss training progress and issues. Ensured that training requests/inquiries, progress reports, course completion certificates are submitted through appropriate channels promptly. Generated recurring and ad hoc reports regarding program budget/spending, training requests, invoicing, etc. Analyzed administrative directives and policies from higher headquarters to determine the impact on operations. Recommended possible solutions to management when determining that action may be necessary. Distributed an annual Data Call for training requirements to the CP-36 civilians at-large ...

Enhanced the effectiveness and productivity of the Deputy Director, the Branch Chiefs, and the program office staff. Interfaced with military officers, senior executives, managers, vendors, contractors, business associates, and federal government personnel. Professionally performed a full range of administrative and operational support tasks and established internal processes and procedures for the US Department of the Army, Office of the Deputy Chief of Staff, G-8, Center for Army Analysis, Army Modeling and Simulation Office. Acted as the Executive Office liaison, effectively interacting with the public at large and with individuals seeking support from the Deputy Director. Enforced organization policies and standards. Attended weekly meetings with the Deputy Director and Administrative Operations Officer to stay informed of current areas of concern and upcoming changes and events. Made recommendations for business performance improvements. Prepared monthly activities reports and quarterly updated the organizational extended planning calendar. Maintained the Executive Office’s SharePoint calendar, front page content, and document repository. Communicated important dates, events, and information on behalf of leadership. Reviewed all incoming correspondence and distributed them to the Deputy Director and other staff members as appropriate. Expertly drafted and routed non-technical correspondence, briefing materials, and narrative material required to support organizational missions. Oversaw compliance for staff mandatory training requirements. Assisted the Deputy Director with performance appraisal scheduling, coordinating with Division Chiefs to set up meetings with their staff and the Deputy Director to discuss performance objectives. Obtained reference materials, conducted research, and compiled data on specific topics in support of special projects, executive speaking events, and written works. Managed conference room scheduling and set up equipment ...

Provided managerial and technical support to a senior security advisor and division chief. Acted as primary intake point for senior management, tracking time-sensitive actions. Relayed senior management directives to branch chiefs and support staff. Assigned and track staff actions such as information papers, reports, interoffice coordination and memoranda; worked with Staff Action Control Office to coordinate timely processing and close out. Established easily accessible electronic files. Assisted with coordination of Division personnel actions, including preparing resumes for review boards and preparing hiring package for submission to human resources. Created travel authorizations and reimbursement vouchers within the Defense Travel System (DTS). Maintained senior leaders’ calendars and appointment schedules. Safeguarded classified documents. Responded to inquiries and administrative issues brought to Management by staff members, other government officials, contractors, and the public.