Led projects to design and deliver billing functionality, such as bill suppression to support global legacy migrations to target architecture, solutioned new product offers, automated NI invoicing (21 FTE reduction), solutioned Global Government billing mandates and secured project funding. • Designed and delivered billing solutions for Product Marketing, such as Simple Long Distance and migrated 4k accounts to target architecture.• Solutioned billing for Cisco Webex Offers and implemented custom pricing using Rate Plan functionality, improving time to market by 3 weeks.• Design, tested, and launched billing requirements for Broadband Internet, including a WIFI On-Demand Pilot, and a third party offer for LOE Satellite to launch in November 2023.• Launched Canada, Caribbean, and Latin America (35 countries) on the target biller. • Led Government eInvoice mandates in Ecuador, Chile, Argentina, and Turkey. • Managed Global Billing Roadmap, securing $101m in capital investment and delivered $502m benefits.

Oversaw billing strategy supporting the marketing organization and ensured accurate and timely billing for AT&T's products and services. • Collaborated with cross-functional teams, analyzed billing data, developed business requirements that optimized billing efficiency, while improving the customer experience and revenue generation.

Led billing projects for Mobility and was responsible for AT&T's on-line billing for business customers. • Strategized, developed, and executed billing solutions for marketing campaigns, analyzed trends, and collaborated with cross-functional teams to deliver solutions that increased customer engagement, satisfaction, and revenue growth.• Enhanced and sustained Premier eBill portal, reduced trouble tickets by 40 percent.

Top Region Performer Quality Assurance Manager. Redesigned 18 Sales Centers (APEX), earning the Pinnacle Award. • Designed and launched $2b in promotions and merged the BellSouth with AT&T Customer Billing Relationships contract and promotion strategic platforms.